HP Mobile Printing for Pocket PC 2002 - User Guide

66 Chapter 5 Troubleshooting ENWW
HP Mobile Printing indicates that an attachment is not downloaded,
even though I’ve already downloaded it in Inbox
In HP Mobile Printing, be sure to go to the same e-mail service that was
used to download the attachment in Inbox.
Unable to open network folder in HP Mobile Printing
Before you can open the network folder, you must use the File Explorer
to download the associated files.
Unable to find printer model
If a printer model is not listed, try one of the following solutions:
z Select the series that matches the printer. For example, to use a
PhotoSmart 7150 printer, select PhotoSmart 7000 series.
z Select Hewlett-Packard PostScript Printer for a postscript-enabled
printer.
Unable to print to an infrared printer
Make sure that:
z The infrared ports on the devices are lined up and within the
recommended range. Try moving closer to the printer.
z Nothing is between the two ports.
z There are no bright lights shining into either of the ports, which can
interfere with the connection.
Example: In Inbox, download
attachments using ActiveSync.
In HP Mobile Printing, be sure to
go to the same e-mail service.