Digital Sending Software 5.0 - Architecture and Troubleshooting of Address books in FutureSmart printers

Page 6 of 7 white paper
b. Be sure a synch has been done. Look at the UI for step 5 of the configuration to
see when the last replication was done. If there is no time given for the last
replication then hit the “Sync Now” button. Even if a replication had been
previously done it is possible the “Clear LDAP Cache” button may have been hit
by mistake so “Synch Now” should still be run.
c. Even when the test for LDAP retrieval passes, there can occasionally be problems
when a full replication is done. (The test itself does not put any addresses in the
database, it just retrieves the first 5 addresses and displays them).
i. If you are using version 5.01.50 or greater open the Address Book
Manager and check the area highlighted in figure 3 above. In this version
of code and later the number of replicated LDAP addresses in the
database will be displayed (this information is not shown in figure 3).
ii. If you are using a version of DSS earlier than 5.01.50 it will be necessary
to use an external tool to look at the database and see if there are actually
LDAP addresses in the database. SQL Server Management Studio Express
(SSMSE) is a common tool. A version appropriate for the default DSS 5
database can be downloaded from: http://www.microsoft.com/en-
us/download/details.aspx?id=7593. Installing SSMSE can be a little confusing, I
find that a good set of instruction are here:
http://blogs.msdn.com/b/bethmassi/archive/2011/02/18/step-by-step-installing-
sql-server-management-studio-2008-express-after-visual-studio-2010.aspx
iii. If the test passes, but there are no LDAP addresses in the database, then there
may be something wrong with the configuration. One issue that can occur on
some systems (although we do not yet understand when or why) is when the
advanced search options in step 3 of the configuration have the settings of
“Unlimited Addresses” and “Maximum Search Time” as shown in the
screenshot below. If LDAP addresses are not getting to the DSS database, and if
these are the current settings, change the Maximum LDAP Addresses setting to
“5,000 Addresses” and the Maximum Search Time setting to “5 minutes”. Then
re-run the LDAP query using the “Synch Now” button. Changing these settings
will not limit how many addresses can be retrieved total, it limits how many are
retrieved in a single query. The SW will do multiple queries to get all of the
addresses available matching the search criteria.