HP Matrix 7.2 KVM Private Cloud Getting Started Guide
A Reset the administrator password
Reset the administrator password
If the administrator password for an appliance is lost or forgotten, you can reset the password
using the pwreset command. This action requires you to contact HP Support Center by telephone.
Prerequisites
• You have access to the physical appliance console.
• The appliance software is running.
Procedure 10 Resetting administrator password
1. At the system console's appliance login screen, switch to the pwreset login screen by entering
Ctrl-Alt F1 (press and hold Ctrl-Alt, and then press F1). To switch back to the default
appliance login screen, enter Ctrl-Alt F2.
2. Log in with user name pwreset.
This action displays a challenge key.
3. Call HP Support on the phone and read the challenge key to the HP support representative.
The HP support representative will provide you with a short-lived one-time password based
on the challenge key.
4. Enter this password.
5. A new, randomly generated password for the Administrator account is displayed. After noting
the new password, press Return to log out.
6. Log back in as Administrator using the newly generated password either through the user
interface or REST API. The new password expires immediately after use and you are required
to select a new password.
administrator/resetPassword API
REST (Representational State Transfer) is a web service format that uses basic Create, Read, Update
and Delete (CRUD) operations that are performed on resources using HTTP POST, GET, PUT and
DELETE.
/rest/users/user/administrator/resetPasswordURI:
APIMethod
This API is used to reset the administrator password - the call needs to be local account.PUT
DescriptionAttributesRequest Header
X-API-Version:[api-version]RequiredX-API-Version
Optional REST API Request Headers
DescriptionAttributesRequest Body
RequiredResetPasswordDto
DescriptionResponse
UserDto object containing the user whose password was changedUserDto
Response Codes
200 OK
202 ACCEPTED
400 BAD REQUEST
401 UNAUTHORIZED
404 NOT FOUND
410 GONE
Reset the administrator password 49