HP Matrix 7.2 KVM Private Cloud Getting Started Guide

6 Manage the appliance
The Matrix KVM Admin Console Settings screen’s Actions menu contains an Update link that allows
you to download the latest firmware versions for the appliance. When you select this action, a
connection is made to the HP Support center and the most recent firmware version can be
downloaded. Make sure that all active operations have completed before updating the firmware.
A direct link to HP Support can be enabled or disabled on your appliance. When this feature is
enabled, an HP Support representative can request a one time use password from HP Support to
log into your appliance to troubleshoot critical issues.
The Actions menu allows you to create a support dump file that can be sent to HP Support for
analysis. Audit logs can also be created.
IMPORTANT: Should the appliance fail such that it must be reinstalled to work properly, contact
HP technical services for assistance.
Checklist: Managing the appliance
The following procedures describe how to manage the Matrix KVM Admin Console appliance.
ProcedureTask
“Reboot appliance” (page 32)Reboot the appliance.
“Create a support dump file” (page 33)Create a support dump file.
“Download audit logs” (page 33)Download audit logs.
“Update the appliance firmware” (page 34)Update the appliance firmware.
“Enable or disable HP Support access” (page 34)Enable or disable HP technical support
access.
Reboot appliance
If you encounter a serious error, you can reboot theMatrix KVM Admin Console appliance by
entering a command on the management host. The appliance cannot be rebooted from the Matrix
KVM Admin Console.
Prerequisites
• Minimum required privileges: Infrastructure Administrator
Procedure 5 Reboot the appliance
1. Log in to the management VM host on which the appliance is running and enter the command:
virsh reboot ISC-VM
2. Open the Matrix KVM Admin Console in your browser and wait for a login screen, then log
in.
3. If a login screen does not appear, enter the following commands on the management host:
virsh shutdown ISC-VM
virsh start ISC-VM
4. Consider creating a support dump and sending it to HP to help diagnose the problem that
occurred and to help improve the product.
See “Create a support dump file” (page 33).
32 Manage the appliance