HP Matrix Operating Environment 7.0 Infrastructure Orchestration User Guide

Service creation fails with a virtual machine customization error
Create Request fails with a virtual machine customization error.Issue
Possible cause
• The environment is not completely configured
• The virtual machine used in the virtual machine management template was not powered off
cleanly
If the environment is not completely configured, requests might fail when executing the virtual
machine customization step. Issues can include missing the sysprep folder on the vCenter Server,
insufficient licenses on the vCenter Server, or attempting to customize a virtual machine with a guest
operating system that is not supported on the vCenter Server.
Action
• Verify that the environment is correctly configured and provisioning a supported guest operating
system. For more information on configuration, see HP Insight Management Installation and
Configuration Guide available at http://www.hp.com/go/insightcontrol/.
• Power off the virtual machine cleanly before creating the virtual machine management template.
Service creation fails with “Remote Exception: Error while setting the VLAN ID on Switch Port null
for the VM”
A create service request fails on a Hyper-V host with the error “Remote Exception: Error while setting
the VLAN ID on Switch Port null for the VM” for a certain duration of time. The Hyper-V host events
display an error with Error Code: 2424869.
Issue
The Microsoft KB for this issue indicates that this is a timing issue that occurs when certain backup
programs are installed and running on the host.
Possible cause
Retry the create service request on another host, or at a later time on the same host.Action
Service creation fails with “Error powering on logical server”
A create service request fails for an ESX VM template with automatic OS deployment. The following
error is displayed:
Failure: Error powering on logical server. The start function on virtual
machine vm-name failed: VMware ESX Server cannot open the virtual disk
Issue
disk-name for clustering. Please verify that the virtual disk was created
using the 'thick' option. Cannot open the disk disk-name or one of the
snapshot disks it depends on. Reason: Thin/TBZ disks cannot be opened
in multiwriter mode. This error may occur when no virtual machine
licenses are available on the target VM Host.
VMware ESX Server 3.5 is the target VM Host, which is no longer supported by infrastructure
orchestration.
Possible cause
Update the VM Host to a supported version of ESX, or edit the IO service and select a different
resource pool that contains an ESX VM Host with a supported version of ESX.
Action
Time zone set in sysprep.inf is not reflected in Microsoft Windows 2008 virtual machine guest
The time zone set in sysprep.inf is not reflected in the Microsoft Windows 2008 virtual machine
guest, and defaults to GMT (Greenwich Mean Time).
Issue
The default configuration file in the virtual machine management installation contains worldwide
standard time zones defined and available for customization. For time zones other than those in
Possible cause
the virtual machine management default configuration file, an index was not assigned in the file
tzmapping.
Action 1. Edit the tzmapping file installed in the bin directory (..\Program Files\HP\Insight
Control virtual machine management\bin).
162 Troubleshooting