HP Matrix Operating Environment 7.1 Infrastructure Orchestration User Guide

Create Service request does not complete successfully after CMS crash recovery.................192
Deactivate physical server does not complete successfully after CMS crash recovery.............193
Activate/deactivate virtual server does not complete successfully after CMS crash recovery....193
Create/delete virtual server does not complete successfully after CMS crash recovery..........193
Add Disk request for an ESX virtual server does not complete successfully after CMS crash
recovery ...................................................................................................................193
Log files..........................................................................................................................194
How can I find out more details about an error?..............................................................194
vCenter server is not configured in Systems Insight Manager or becomes unavailable..........194
Corrective procedures...........................................................................................................194
Manually updating the chargeback database......................................................................194
Chargeback server is not running..................................................................................194
Troubleshooting communication failures..............................................................................195
Resources not displaying and increasing timeouts.................................................................195
Manual clean-up process (physical)....................................................................................195
Manual clean-up process (virtual).......................................................................................197
Configuring storage pool entries, FC zones, and disk array presentations................................197
Correcting a checksum error..............................................................................................200
Increasing VMware Service console memory and CPU shares................................................202
8 Support and other resources....................................................................205
Information to collect before contacting HP...............................................................................205
How to contact HP................................................................................................................205
Registering for software technical support and update service.....................................................205
How to use your software technical support and update service.............................................205
Warranty information.......................................................................................................206
HP authorized resellers..........................................................................................................206
Documentation feedback.......................................................................................................206
Security bulletin and alert policy for non-HP owned software components....................................206
Subscribing to security bulletins..........................................................................................206
Related information...............................................................................................................207
Documentation and support..............................................................................................207
Matrix infrastructure orchestration documentation.............................................................207
Glossary..................................................................................................208
A Customizable allocation process..............................................................212
Overview............................................................................................................................212
Policy configuration file.....................................................................................................212
Rule file..........................................................................................................................212
Customizing existing rules.................................................................................................213
Writing a new rule file......................................................................................................214
Deploying rules...............................................................................................................215
B HP Operations Orchestration communication security..................................216
Matrix infrastructure orchestration and Operations Orchestration interaction.................................216
Data passed by infrastructure orchestration to Operations Orchestration.......................................216
Matrix infrastructure orchestration and Operations Orchestration communication...........................217
Configuration files and URLs used by infrastructure orchestration and Operations Orchestration.......218
Index.......................................................................................................219
Contents 9