HP Matrix 7.2 KVM Private Cloud Getting Started Guide

Restart the infrastructure orchestration service..............................................................................30
Configure a KVM cloud pool....................................................................................................30
Create a template...................................................................................................................30
Create a cloud service............................................................................................................31
Verify the cloud instance..........................................................................................................31
6 Manage the appliance.............................................................................32
Checklist: Managing the appliance...........................................................................................32
Reboot appliance...................................................................................................................32
Create a support dump file......................................................................................................33
Download audit logs...............................................................................................................33
Update the appliance firmware................................................................................................34
Enable or disable HP Support access........................................................................................34
7 Troubleshooting........................................................................................36
Troubleshooting appliance settings............................................................................................36
You cannot log in..............................................................................................................36
Appliance cannot access the network...................................................................................36
Reboot appliance after serious error.....................................................................................37
NTP synchronization operation fails......................................................................................37
Troubleshooting security settings...............................................................................................37
Certificate action fails.........................................................................................................37
Support dump file creation action fails..................................................................................38
Troubleshooting user settings....................................................................................................38
User public key does not work or is not accepted...................................................................38
Troubleshooting IP addresses....................................................................................................38
Network connectivity might be lost.......................................................................................38
Detaching an IP address operation is unsuccessful..................................................................38
Removing an IP address owner operation is unsuccessful.........................................................39
Troubleshooting images...........................................................................................................39
Add Image operation is unsuccessful....................................................................................39
Edit Image operation is unsuccessful.....................................................................................40
Image server storage configuration is unsuccessful..................................................................41
Troubleshooting virtual machine instances..................................................................................41
Delete instance operation only partially completes when host is unresponsive.............................41
Deployed instance does not boot.........................................................................................42
Create image operation is unsuccessful.................................................................................42
Start instance operation is unsuccessful.................................................................................42
Troubleshooting virtual machine hosts........................................................................................43
Hosts do not appear on overview screen...............................................................................43
Activate host operation is unsuccessful..................................................................................43
Activated hosts cannot be provisioned..................................................................................44
Deactivate host operation is unsuccessful...............................................................................44
8 HP Support services..................................................................................46
Information to collect before contacting HP.................................................................................46
How to contact HP..................................................................................................................46
Registering for software technical support and update service.......................................................46
Related information.................................................................................................................47
Related HP documentation..................................................................................................47
Related third-party documentation........................................................................................47
HP Proliant, Integrity and NonStop Servers............................................................................47
HP authorized resellers............................................................................................................48
Documentation feedback.........................................................................................................48
Typographic conventions.........................................................................................................48
4 Contents