HP Toptools for Servers v5.0 Administrator Guide

Appendix B Warranty, Software License and Support
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252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS
252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or
as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987)(or any
equivalent agency regulation or contract clause), whichever is applicable. You
have only those rights provided for such Software and any accompanying
documentation by the applicable FAR or DFARS clause or the HP standard
software agreement for the product involved.
Technical Support
During the warranty period, telephone technical support is available to assist with
setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.
2. Execute the diagnostics provided and record the information. Consult the
accompanying documentation for instructions.
3. Record the following information:
à Product model name and number
à Product serial number
à Applicable error messages from system or diagnostics
à Applicable hardware driver revision levels
à Add-on boards or hardware
à Third-party hardware or software
à Operating system type and revision level
Most of this information can be obtained by using HP TopTools.