LASERJET ENTERPRISE 500 MFP User Guide 2 M525
HP LaserJet Enterprise 500 MFP M525 User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ......................................................................................................... 1 Product views .......................................................................................................................... 2 Product front view ..................................................................................................... 2 Product back view ..................................................................................
Tray capacity and paper orientation .......................................................................... 26 Load Tray 1 ............................................................................................................ 27 Tray 2 and the optional 500-sheet trays .................................................................................... 29 Tray capacity and paper orientation ..........................................................................
Use a printing shortcut (Windows) ............................................................................. 58 Create printing shortcuts (Windows) .......................................................................... 60 Automatically print on both sides (Windows) .............................................................. 63 Print multiple pages per sheet (Windows) ................................................................... 65 Select the page orientation (Windows) .......................
6 Copy .............................................................................................................................. 97 Set new default copy settings ................................................................................................... 98 Restore default copy settings .................................................................................................. 100 Make a single copy ..........................................................................................
Use a fax printing schedule ................................................................................................... 155 Block incoming faxes ............................................................................................................ 156 Create a blocked-fax list ........................................................................................ 156 Delete numbers from the blocked-fax list ...................................................................
HP Web Services tab .............................................................................. 185 Networking tab ...................................................................................... 185 Other Links list ....................................................................................... 185 HP Utility (Mac OS X) ........................................................................................................... 187 Open HP Utility ............................................
Change jam recovery ........................................................................................................... 225 Improve print quality ............................................................................................................. 226 Print from a different software program .................................................................... 226 Set the paper-type setting for the print job ................................................................
Check the sender's fax machine .............................................................................. 247 The product does not print or it prints slowly ............................................................................ 248 The product does not print ...................................................................................... 248 The product prints slowly ........................................................................................
The product name does not appear in the product list in the Print & Fax or the Print & Scan list ............................................................................................................... 268 A print job was not sent to the product that you wanted ............................................. 268 When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected ..........................................................
xii ENWW
1 ENWW Product introduction ● Product views ● Control panel ● Product reports 1
Product views Product front view 2 3 4 1 Latch to release the document-feeder cover (access for clearing jams) 2 Document-feeder input tray 3 Document-feeder output bin 4 Control panel with color touchscreen display 5 Home button (returns the product to the Home screen) NOTE: 2 The button is on the side of the control panel.
15 Easy-access USB port (for printing and scanning without a computer) 16 Handle to raise the scanner lid Product back view ENWW 1 Rear door and face-up output bin (access for clearing jams) 2 Dust cover for Tray 2 (for printing on Legal-size paper) 3 Power connection 4 Formatter (contains the interface ports) 5 Slot for a cable-type security lock 6 Right-side cover (slide back for access to the formatter) Product views 3
Interface ports 1 2 3 4 5 4 1 Local area network (LAN) Ethernet (RJ-45) network port 2 USB port for connecting external USB devices 3 Hi-Speed USB 2.
Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Control panel Control-panel Home screen The Home screen provides access to the product features and indicates the current status of the product. You can return to the Home screen at any time by pressing the Home button on the right side of the product control panel. NOTE: HP regularly updates features that are available in the product firmware. To take advantage of the most current features, upgrade the product firmware. To download the most recent firmware upgrade file, go to www.hp.
11 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
You can print or view a report of the complete Administration menu so you can more easily navigate to the individual settings you need. 8 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report. Touch the View button to view the report.
Product reports Product reports provide details about the product and its current configuration. Use the following procedure to print or view the reports: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Reports menu. 3. Select one of the report categories: 4.
Table 1-1 Reports menu (continued) First level Other Pages 10 Chapter 1 Product introduction Second level Description Billing Codes Report A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code. Blocked Fax List A list of phone numbers that are blocked from sending faxes to this product. Speed Dial List Shows the speed dials that have been set up for this product.
2 ENWW Connect the product and install software ● Connect the product to a computer by using a USB cable and install the software (Windows) ● Connect the product to a network by using a network cable and install the software (Windows) ● Connect the product to a computer by using a USB cable and install the software (Mac) ● Connect the product to a network by using a network cable and install the software (Mac) 11
Connect the product to a computer by using a USB cable and install the software (Windows) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. 12 1. Close all open programs on the computer. 2. Install the software from the CD, and follow the on-screen instructions. 3.
Connect the product to a network by using a network cable and install the software (Windows) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product controlpanel display. 2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4.
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 14 1. Close all programs on the computer. 2. Install the software from the CD. 3.
Connect the product to a computer by using a USB cable and install the software (Mac) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). ENWW 1. Connect the USB cable to the product and the computer. 2. Install the software from the CD. 3. Click the product icon, and follow the on-screen instructions. 4. Click the Close button. 5.
Connect the product to a network by using a network cable and install the software (Mac) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product controlpanel display. 2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4.
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 1. Close all programs on the computer. 2. Install the software from the CD. 3.
If you are using Bonjour, complete the following steps: a. Click the Default Browser tab. b. Select the product from the list. The software verifies that the product is connected to the network. The Print Using field is automatically populated with the correct PPD for the product. NOTE: If you are on a network that has more than one product, print a configuration page and match the Bonjour Printer Name to the name on the list to identify the product that you are installing.
3 ENWW Input trays and output bins ● Supported paper sizes ● Supported paper types ● Configure trays ● Alternative letterhead mode ● Tray 1 ● Tray 2 and the optional 500-sheet trays ● Use paper output options ● Use the convenience stapler (stapling models only) 19
Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 3-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 and the optional 500sheet trays Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.25 x 10.5 in) Statement 140 x 216 mm (5.5 x 8.5 in) Oficio 8.5 x 13 216 x 330 mm (8.5 x 13 in) Oficio 216 x 340 216 x 340 mm (8.5 x 13.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 and the optional 500sheet trays Automatic duplex printing RA4 215 x 305 mm (8.5 x 12.0 in) B5 (JIS) 183 x 257 mm (7.2 x 10.1 in) B6 (JIS) 128 x 182 mm (5.0 x 7.2 in) 10 x 15 cm 102 x 152 mm (4 x 6 in) 16K 184 x 260 mm (7.2 x 10.25 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.75 x 10.75 in) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in) D Postcard (JIS) 200 x 1480 mm (7.9 x 5.8 in) Custom 76 x 127 mm to 216 x 356 mm (3.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 and the optional 500sheet trays Automatic duplex printing Envelope DL 110 x 220 mm (4.3 x 8.7 in) Envelope C5 162 x 229 mm (6.4 x 9.8 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope C6 114 x 162 mm (4.5 x 6.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj500MFPM525. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type settings.
Alternative letterhead mode Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to both sides. When using this mode, load paper the same way you would for automatic duplex printing. To use the feature, enable it by using the product control-panel menus.
Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Table 3-3 Tray 1 capacity Paper type Specifications Quantity Paper Range: Maximum stack height: 12 mm (0.
Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and flip open the extension.
28 3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper.
Tray 2 and the optional 500-sheet trays Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Load Tray 2 or the optional 500-sheet trays 30 1. Pull the tray out and lift up slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release that is located on the rear paper guide and slide it to the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Slide the tray completely into the product.
Use paper output options Print to the standard output bin The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not open or close the rear output bin while the product is printing. The standard output bin holds up to 250 sheets of 75 g/m2 (20 lb) paper.
Use the convenience stapler (stapling models only) Activate the stapling mechanism by inserting paper into the convenience stapler. 1. Insert up to 20 sheets of paper that weighs up to 75 g/m2 (20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the paper weight is heavier than 75 g/m2 (20 lb). CAUTION: Do not use the convenience stapler to staple plastic, cardboard, or wood. Damage to the convenience stapler can result from attempting to staple these materials.
34 Chapter 3 Input trays and output bins ENWW
4 ENWW Parts, supplies, and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disable the Very Low Settings options from the control panel ● Customer self-repair parts ● Accessories ● Toner cartridge ● Staples (stapling models only) 35
Order parts, accessories, and supplies 36 Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 38 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge.
Print when a toner cartridge is at estimated end of life ENWW Low This message displays when a supply is nearing the estimated end of its useful life. Very Low This message displays when a supply is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at its estimated end of life.
Enable or disable the Very Low Settings options from the control panel You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new cartridge. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
Customer self-repair parts The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
Table 4-1 Customer self-repair parts (continued) Item Description Self-replacement options Part number 500-sheet feeder CE530A Complete 500-sheet feeder for Tray 3 or Tray 4 Mandatory CF116-67911 Includes cassette 42 MFP Stand CF338A MFP Stand Mandatory CF116-67919 Power cable 220V – 10A Replacement cable – China Mandatory 8121-0943 Power cable 110V – 13A Replacement cable – Taiwan Mandatory 8121-0964 Power cable 220V –10A Replacement cable – Korea, EU generic Mandatory 8121-0731 P
Accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A The product can accommodate up to two optional 500-sheet feeders. ENWW HP LaserJet MFP Analog Fax Accessory 500 Provides fax capability for the product. Included with the M525f model. CF116-67904 MFP Stand A storage cabinet that is installed beneath the product.
Toner cartridge 44 ● Toner cartridge view ● Toner cartridge information ● Replace the toner cartridge Chapter 4 Parts, supplies, and accessories ENWW
Toner cartridge view 2 3 1 1 Imaging drum CAUTION: ENWW Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
Toner cartridge information Capacity Cartridge number Part number Standard-capacity replacement black toner cartridge 55A CE255A High-capacity replacement black toner cartridge 55X CE255X For more information about supplies, go to www.hp.com/go/learnaboutsupplies. The information contained herein is subject to change without notice. For the latest supplies information go to www.hp.com/go/lj500MFPM525_manuals.
Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner-cartridge box. 1. Press the front-door-release button. 2 2. Open the front door.
3. Remove the used toner cartridge from the product. 1 2 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times. CAUTION: Do not touch the shutter or the surface of the roller. 6. 48 Remove the shipping tape from the new toner cartridge. Recycle the tape with the used toner cartridge.
7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 1 2 8. Close the front cover. After a short time, the control panel should display the Ready message.
Staples (stapling models only) Item Description Part number Staple cartridge Pack of two staple cartridges. Each cartridge holds 1,500 unformed staples. Q7432A For more information, go to www.hp.com/go/learnaboutsupplies. Load staples 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. Instructions and replacement staples part numbers are listed on the stapler door. 2.
3. Insert a new staple cardridge into the opening inside the stapler door. 4. Close the stapler door.
52 Chapter 4 Parts, supplies, and accessories ENWW
5 ENWW Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Store print jobs on the product ● Add a job-separator page (Windows) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● Use Apple AirPrint ● Use HP Smart Print (Windows) ● Use easy-access USB printing 53
Supported print drivers (Windows) Print drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following print drivers are available at www.hp.com/go/ lj500MFPM525_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver on the in-box CD. This driver is automatically installed unless you select a different one.
proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time. The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.
Change print-job settings (Windows) Change the settings for all print jobs until the software program is closed The steps can vary; this procedure is most common. 1. From the software program, select the Print option. 2. Select the product, and then click Properties or Preferences. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Change print-job settings (Mac OS X) Change the settings for all print jobs until the software program is closed 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For each menu, select the print settings that you want to change. 5.
Print tasks (Windows) Use a printing shortcut (Windows) 58 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab.
4. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job.
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button.
62 7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Automatically print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
64 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list.
66 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. 68 In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
70 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Print the first or last page on different paper (Windows) 72 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.
74 8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab.
4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. 76 In the Print dialog box, click the OK button to print the job.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. 78 In the Print dialog box, click the OK button to print the job.
Print tasks (Mac OS X) Use a printing preset (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use print-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current print settings for reuse. 1. Click the File menu, and then click the Print option. 2.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Border menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the page orientation (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3.
Scale a document to fit page size (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Paper Handling menu. 4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list. 5. Click the Print button. Create a booklet (Mac OS X) ENWW 1.
Additional print tasks (Windows) Cancel a print job (Windows) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. 2. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Stop pauses the job, and the Job Status screen opens. b.
Select a custom paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6. Click the Save button, and then click the Close button. 7.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. 2. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Stop pauses the job, and the Job Status screen opens. b.
Print watermarks (Mac OS X) ENWW 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first page only. 6.
Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. 86 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab.
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/ Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
5. ● Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
Add a job-separator page (Windows) The product can insert a blank page at the beginning of each print job to make sorting jobs easier. NOTE: The following procedure turns on this setting for all print jobs. 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. b. Click the HP Web Services tab. c. Select the option to enable Web Services.
Use the HP ePrint Mobile Driver The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrintcapable product. After installing the driver, open the Print option from within your application, and then select HP ePrint Mobile from the installed printers list. This single driver makes it easy to find HP ePrint-enabled products that are registered to your ePrintCenter account.
Use Apple AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.
Use HP Smart Print (Windows) Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and advertisements, so you minimize waste. The application automatically selects the section of the Web page that you most likely want to print. You can edit the selected area before you print. Download HP Smart Print from this Web site: www.hp.com/go/smartweb. NOTE: HP Smart Print is compatible with Windows browsers only.
Use easy-access USB printing This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
96 4. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies. 5. Touch the Start Chapter 5 Print button to print the document.
6 ENWW Copy ● Set new default copy settings ● Restore default copy settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy image ● Optimize copy quality for text or pictures ● Adjust the copy lightness/darkness ● Set the paper size and type for copying on special paper ● Use Job Build mode ● Copy a book ● Copy a photo 97
Set new default copy settings You can use the Administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the product returns to the default settings. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Copy Settings menu. 3. Several options are available. You can configure defaults for all options, or for only some options.
ENWW Menu item Description Edge-To-Edge Use the Edge-To-Edge feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies. Job Build Use the Job Build feature to divide a complex job into smaller segments.
Restore default copy settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Restore Factory Settings 3. Select the Copy check box, and then touch the Reset button. 4. A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes.
Make a single copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Start button.
Make multiple copies 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start ENWW button.
Copy a multiple-page original The document feeder holds up to 50 pages (depending on the thickness of the pages). 1. Place the document into the document feeder with the pages facing up. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start ENWW button.
Collate a copy job 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Collate button.
3. Touch the Collate on (Sets in page order) option. Touch the OK button. 4. Touch the Start ENWW button.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Sides button.
5. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 6. Touch the Start button. Copy on both sides manually 1. Lift the scanner lid. 2.
3. Gently close the scanner lid. 4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the Sides button. 6. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 7. Touch the Start 8.
Reduce or enlarge a copy image 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Reduce/Enlarge button.
3. Select one of the predefined percentages, or touch the Scaling field and type a percentage between 25 and 200 when using the document feeder or between 25 and 400 when copying from the scanner glass. Touch the OK button. You can also select these options: ● Auto: The product automatically scales the image to fit the paper size in the tray. ● Auto Include Margins: The product reduces the image slightly to fit the entire scanned image within the printable area on the page.
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary.
Adjust the copy lightness/darkness 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Image Adjustment button.
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the OK button. 4. Touch the Start ENWW button.
Set the paper size and type for copying on special paper 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Paper Selection button. 3. Select the tray that holds the paper that you want to use, and then touch the OK button.
Use Job Build mode Use the Job Build feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3.
Copy a book 1. Lift the scanner lid. 2. Place the book on the scanner glass with the spine aligned with the mark on the rear, center of the scanner glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch the Start button. 5. Repeat these steps for each page that you want to copy. NOTE: This product does not have the capability to distinguish left and right pages. Assemble the copied pages carefully.
Copy a photo Copy photos from the scanner glass. 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the More Options button at the bottom of the screen. 6. Touch the Optimize Text/Picture button. 7. Select the Photograph option, and then touch the OK button. 8. Touch the Start ENWW button.
122 Chapter 6 Copy ENWW
7 ENWW Scan/send ● Set up scan/send features ● Change default scan/send settings from the product control panel ● Send a scanned document to a network folder ● Send a scanned document to a folder in the product memory ● Send a scanned document to a USB flash drive ● Send a scanned document to one or more email addresses ● Use the address book to send email ● Scan a photo 123
Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product memory. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more email addresses. Some scan and send features are not available on the product control panel until you use the HP Embedded Web Server to enable them.
5. ENWW f. Continue through the screens and select the default options you want to apply to the Quick Set. g. On the Summary screen, review the settings and then click the Finish button. Enable the Save to USB feature. a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the bottom of the page.
Change default scan/send settings from the product control panel 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu, and configure the options. Touch the Save button to save the settings.
Send a scanned document to a network folder The product can scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● Windows XP, 64-bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the Quick Sets folders only) NOTE: You might be required to sign in to the product to use this feature.
3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, type the name for the file in the File Name: text field, and type the path to the network folder in the Folder Path field.
5. To configure settings for the document, touch the More Options button. 6. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to a folder in the product memory Use this procedure to scan a document and save it on the product so you can print copies at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, scroll to and touch the Save to Device Memory button. NOTE: If prompted, enter your user name and password. 3.
Send a scanned document to a USB flash drive The product can scan a file and save it in a folder on a USB flash drive. NOTE: You might be required to sign in to the product to use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB flash drive into the USB port on the left side of the product control panel. NOTE: You might need to remove the cover from the USB port.
3. From the Home screen on the product control panel, scroll to and touch the Save to USB button. NOTE: If prompted, enter your user name and password. 4. Select one of the folders in the list, or touch the New Folder button to create a new folder on the USB flash drive. 5. Enter the name for the file in the File Name: field. Touch the OK button. Select the file type from the File Type drop-down list. Touch the OK button.
6. To configure settings for the document, touch the More Options button. 7. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to one or more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. 3. Touch the To field to open a keypad. NOTE: If you are signed in to the product, your user name or other default information might appear in the From: field.
4. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keypad after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keypad to enter information. 6. To change the settings for the document touch the More Options button. 7. If you are sending a two-sided document, select the Original Sides menu and select the 2-sided option. Touch the OK button.
8. Touch the Start button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen. 9. To set up another email job, touch the OK button on the Status screen.
Use the address book to send email You can send email to a list of recipients by using the address book. Depending on how the product is configured, you might have one or more of the following address book viewing options. ● All Contacts: Lists all the contacts that are available to you. ● Personal Contacts: Lists all the contacts that are associated with your user name. These contacts are not visible to other people who use the product.
2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add that is in the lower left corner of the screen.
4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the contact's email address. Touch the OK button to add the contact to the list. Send a document to email by using the address book 1. 140 Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use.
5. Select a name from the list of contacts, and then touch the right arrow Address Book button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Scan a photo 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch one of the buttons for the scan/ send features: ● Save to Network Folder ● Save to Device Memory ● Save to USB 5. Select an existing folder, or touch the New Folder button to create a new folder. 6. Enter the name for the file in the File Name: field. 7. Touch the More Options button at the bottom of the screen. 8. Touch the Optimize Text/Picture button. 9. Select the Photograph option, and then touch the OK button. 10.
8 ENWW Fax ● Configure required fax settings ● Configure fax dialing settings ● Configure general fax send settings ● Configure fax billing codes ● Configure default options for fax send jobs ● Configure fax receive settings ● Use a fax printing schedule ● Block incoming faxes ● Configure default options for fax receive jobs ● Fax archiving and forwarding ● Create a speed dial list ● Add a number to an existing speed dial list ● Delete a speed dial list ● Delete a single number
Configure required fax settings You must configure certain settings before you can use the fax feature. If these settings are not configured, the fax icon is unavailable. These settings include: ● Country/region ● Date/Time ● Company Name ● Fax Number ● Dialing Prefix (optional) This information is used in the fax header, which is for printing on all outgoing faxes.
NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be enabled. When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not display. Only one fax feature, either LAN fax, analog fax, or internet fax, can be enabled at a time.
148 4. Touch a Time Format option. 5. Touch the Save button to save the settings.
Configure fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Configure any of the following settings: Menu item Description Fax Dial Volume Use the Fax Dial Volume setting to control the product's dialing volume level when sending faxes.
150 Menu item Description Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax. Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed.
Configure general fax send settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings Configure any of the following settings: Menu item Description Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly.
Configure fax billing codes The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This number is placed in the billing-code report. To view the billing-code report, either print the report or query it by using an application. Billing codes are disabled by default. Follow these steps to enable billing codes: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
Configure default options for fax send jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Configure fax receive settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup Configure any of the following settings: Menu item Description Ringer Volume Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.
Use a fax printing schedule NOTE: Before enabling a fax-printing schedule, a schedule must be created. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Printing Schedule 3. Touch the Use Fax Printing Schedule option. 4. Touch the Schedule button. 5. Touch the Fax Printing Mode button. 6. Touch the green plus sign to open the Schedule a Weekly Fax Event screen. 7.
Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked phone number, the fax is not printed and is immediately deleted from memory. Create a blocked-fax list 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Blocked Fax Numbers 3. Touch the Fax Number to Block field to display the keyboard. 4.
Configure default options for fax receive jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Fax archiving and forwarding Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to a specified email address. Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax number. When fax forwarding is enabled, the receiving product prints the fax and also forwards the fax to the fax forward number. NOTE: To use the Archive to Email Address feature, the SMTP server must be configured, and responding.
4. ENWW Select one of the following options from the Type of Fax Job to Forward drop-down menu: ● Send and receive ● Send only ● Receive only (default) 5. Touch the Fax Forwarding Number field to open the keypad. 6. Type the number where faxes will be forwarded, and then touch the OK button. 7. Touch the Save button.
Create a speed dial list 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch one of the unassigned One Touch Speed Dials numbers.
4. Touch the Speed Dial Name field to display the keyboard. 5. Type a name for the speed dial.
6. Type a fax number for the speed dial. NOTE: To enter additional fax numbers for a speed dial, touch the screen to the right of the last digit of the previously entered fax number. When the cursor appears, touch the enter key to move the cursor to the next line. Repeat this step to enter all the numbers for the speed dial. Touch the OK button. 7. The name and fax number (or numbers) display next to the selected One Touch Speed Dials number. Touch the OK button to return to the Fax screen.
Add a number to an existing speed dial list ENWW 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be edited. 4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu. 5. Touch the Fax Numbers item. 6.
Delete a speed dial list 164 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be deleted. 4. Touch the Delete button. 5. Touch the Yes button to confirm the deletion of the speed dial list and to return to the Fax screen.
Delete a single number from a speed dial list ENWW 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to open the keyboard. 4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu and then touch the Fax Numbers option. 5.
Send a fax by entering numbers manually 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to type a user name and password. 3. Touch the More Options button. Verify that the settings match those of your original. When all settings are completed, touch the up arrow to scroll to the main Fax screen.
4. Touch the Fax Number field to open the keypad. 5. Enter a phone number and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a fax by using a speed dial 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button.
3. Touch the number button for the speed dial name you want to use. The speed dial name appears in the Fax Recipients section of the Fax screen. 4. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Search a speed-dial list by name NOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of the list. For example, to view speed-dial names that begin with the letter N, type the letter N. If no matching entries exist, a message appears before the search shows the entry that is closest to the letter N. 170 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the search button.
Send a fax by using fax address book numbers The fax address book feature allows you to store fax numbers on the product. Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book icon to display the Address Book screen. 3. Select a fax address book source from the drop-down menu.
4. Touch the names to highlight and then touch the right arrow icon to move the highlighted names to the Fax Recipients section. 5. Touch the OK button to return to the Fax screen. 6. Touch the Start 172 Chapter 8 Fax button to send the fax.
Search the fax address book Use the fax address book search feature to complete a name search of the address book. ENWW 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book 3. Select the All Contacts or Local Contacts option in the drop-down menu at the top of the fax address book screen. 4. Touch the Search icon (magnifying glass) next to the drop-down menu. 5.
Cancel a fax To cancel a current fax job, touch the Cancel Job button on the fax status screen.
Fax reports The following sections list the fax reports available on this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call Report Use the following steps to print or view a fax report: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
To clear the fax activity log, complete the following steps. 1. On the control panel, touch the Administration icon. 2. Open the following menus: 3. ● Fax Settings ● Clear fax activity log Touch the Clear button to clear the fax activity log. Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code. The following information is provided in this report.
9 ENWW Manage the product ● Configure IP network settings ● HP Embedded Web Server ● HP Utility (Mac OS X) ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the product firmware 177
Configure IP network settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.
5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button. Repeat the process for each field, and then touch the Save button. Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel.
2. c. Touch the Print or View button. d. Find the IP address or host name on the Jetdirect page. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. HP Embedded Web Server features Information tab Table 9-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray.
Table 9-2 HP Embedded Web Server General tab (continued) Menu Description Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses. Edit Other Links Add or customize a link to another Web site. This link displays in the Other Links area on all HP Embedded Web Server pages.
Scan/Digital Send tab Table 9-4 HP Embedded Web Server Scan/Digital Send tab Menu Description Address Book Add email addresses into the product one at a time, and edit email addresses that have already been saved in the product. You can also use the Import/Export tab to transfer a large list of frequently-used email addresses to the product all at once, rather than adding them one at a time.
Fax tab (Fax models only) Table 9-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes, including the following: ● Default common job settings for outgoing faxes ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Speed Dials Manage fax speed dial numbers. You can also import .
Security tab Table 9-7 HP Embedded Web Server Security tab Menu Description General Security Configure an administrator password so you can restrict access to certain features on the product. Set PJL password for processing PJL commands. Set file system access and firmware upgrade security. Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer. View the status of all security settings.
Table 9-8 HP Embedded Web Server Other Links list (continued) 186 Menu Description Shop for Supplies Connects to the HP SureSupply Web site, where you can receive information on options for purchasing original HP supplies, such as toner cartridges and paper. Product Support Connects to the support site for the product, from which you can search for help regarding various topics.
HP Utility (Mac OS X) HP Utility is a software program that provides access to the product in Mac OS X. You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Utilities, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Menu Item Description Commands Sends special characters or print commands to the product after the print job. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. Printer Settings Scan Settings Supplies Management Configures how the product should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Set sleep mode 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open each of the following menus: 3. a. General Settings b. Sleep Timer Settings c. Sleep Mode/Auto off After Select the appropriate time period, and then touch the Save button. NOTE: The sleep-mode default time is 45 minutes. Set the sleep schedule NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature. 1.
9. Touch the Add button, and then select the type of event to schedule: Wake or Sleep. 10. Configure the following settings: ● Time ● Event Days 11. Touch the OK button, and then touch the Save button.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
5. Enter the password in the New Password field, and then enter it again in the Verify password field. NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High-Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance.
Upgrade the product firmware Software and firmware upgrades and installation instructions for this product are available at www.hp.com/support/lj500MFPM525. Click Support & Drivers, click the operating system, and then select the download for the product.
196 Chapter 9 Manage the product ENWW
10 Solve problems ENWW ● Solve problems checklist ● Factors that affect product performance ● Restore factory-set defaults ● Control-panel help ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Change jam recovery ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The product does not print or it prints slowly ● Solve easy-access USB printing problems ● Solve USB connection problems ● Solve wired network problems ● Solve fa
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
ENWW 6. Verify that you have installed the print driver for this product. Check the program to make sure that you are using the print driver for this product. The print driver is on the CD that came with the product. You can also download the print driver from this Web site: www.hp.com/go/ lj500MFPM525_software. 7. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program.
Factors that affect product performance Several factors affect the time it takes to print a job: 200 ● Maximum product speed, measured in pages per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The product I/O configuration ● The network operating system and configuration (if applicable) ● The p
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ENWW ● General Settings ● Restore Factory Settings Select one or more categories of settings from the list, and then touch the Reset button.
Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
The document feeder jams, skews, or picks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
Clear jams Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the product control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Jam locations Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of jammed paper and how to clear it.
Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 4. Close the document feeder. Close the document-feeder cover. Clear jams in the output-bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it.
Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product. If most of the sheet of paper has been pulled inside the product, continue with the following steps. 2. Press the front-door-release button. 2 3. Open the front door.
4. Remove the toner cartridge. 1 2 5. Lift the jam-access covers and remove any jammed paper.
6. Reinsert the toner cartridge. 1 2 7. Close the front door. 1 2 Clear jams in Tray 2 or an optional 500-sheet tray 1. 210 Remove the tray from the product.
2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
5. Reinsert and close Tray 2. 1 2 2 2 6. Press the front-door-release button. 2 7. Open the front door.
8. Remove the toner cartridge. 1 2 9. Lift the jam-access covers and remove any jammed paper.
10. Reinsert the toner cartridge. 1 2 11. Close the front door. 1 2 Clear jams in the toner-cartridge area 1. Press the front-door-release button.
2. Open the front door. 1 2 3. Remove the toner cartridge. 1 2 4. Lift the jam-access covers and remove any jammed paper.
5. Reinsert the toner cartridge. 1 2 6. Close the front door. 1 2 Clear jams in the rear-door and the fuser area 1. Open the rear door, and push down so it is fully opened to a 90° angle. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
2. Remove any jammed paper. 3. Press the front-door-release button. 2 4. Open the front door.
5. Remove the toner cartridge. 1 2 6. Lift the jam-access covers and remove any jammed paper. 7. Reinsert the toner cartridge.
8. Close the front door. 1 2 9. Close the rear door. Clear jams in the duplexer 1. Completely remove Tray 2 from the product.
2. Push the green button to release the duplex pan. 3. Remove any jammed paper. 4. Close the duplex pan.
5. Reinsert Tray 2. 1 2 2 2 6. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams. 7. Remove any jammed paper.
8. Press the front-door-release button. 2 9. Open the front door. 1 2 10. Remove the toner cartridge.
11. Lift the jam-access covers and remove any jammed paper. 12. Reinsert the toner cartridge.
13. Close the front door. 1 2 14. Close the rear door.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the General Settings menu, and then open the Jam Recovery menu. 3. Select one of the following options: ● Auto — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● Off — The product does not attempt to reprint jammed pages.
Improve print quality Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check the toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3.
Use the following procedure to print a cleaning page. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Visually inspect the toner cartridge 1.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Check the environment Environmental conditions can directly affect print quality, and they are a common cause for paperfeeding problems. Try the following solutions: ● Move the product away from drafty locations, such as air-conditioning vents, or open windows or doors.
If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job. Try a different print driver Try using a different print driver if you are printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Set the individual tray alignment Adjust the alignment for individual trays when text or images are not centered or aligned correctly on the printed page. ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Image Registration 3. Select the tray that you want to adjust. 4. Touch the arrow buttons on the screen to adjust the image in each direction for each side of the page.
Improve copy quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2 2. 232 Open the scanner lid.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
3. Touch the Next button to start the calibration process. 4. Wait while the product calibrates, and then try copying again. Check the paper settings Check the paper settings if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper size and type configuration 1. From the Home screen on the product control panel, scroll to and touch the Trays button. 2.
NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Copy Settings ● Edge-To-Edge 3.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. 236 Close the document-feeder cover.
Improve scan quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2 2. Open the scanner lid.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
Check the image-adjustment settings Adjust these additional settings to improve scan quality. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Image Adjustment button. 6.
6. Select one of the predefined options. Touch the OK button. 7. Touch the Start button. Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover.
Improve fax quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2 2. 242 Open the scanner lid.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
4. Select one of the predefined options. Touch the OK button. 5. Touch the Start button. Check the image-adjustment settings Adjust these additional settings to improve send-fax quality 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options 3. Touch the Image Adjustment button. 4.
3. ● Fax Send Setup ● General Fax Send Settings Select the Error Correction Mode option. Touch the Save button. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. Check the fit-to-page setting If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product attempts to scale the image to fit the page.
Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, as the sender to consider making the following changes: ENWW ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 248 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj500MFPM525. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve easy-access USB printing problems ● The Retrieve From USB Settings menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the Retrieve from USB menu The Retrieve From USB Settings menu does not open when you insert the USB flash drive 1. You must enable this feature before you can use it. a. From the Home screen on the product control panel, scroll to and touch the Administration button. b.
The file that you want to print is not listed in the Retrieve from USB menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve USB connection problems If you have connected the product directly to a computer, check the cable. 252 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. ● The product has a poor physical connection.
The computer is unable to communicate with the product 1. 2. Test network communication by pinging the product. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working.
Solve fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls.
1 Non-Operational / Enabled/Disabled1 The product has detected a firmware failure. Upgrade the firmware. Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card. ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off).
Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which travel on the Internet. The packets are converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network (PSTN).
Problem Faxes are being received very slowly. Faxes are not printing on the product. ENWW Cause Solution A voice-messaging service might be interfering with incoming faxes. Do one of the following: ● Discontinue the messaging service. ● Use a phone line dedicated to fax calls. ● Decrease the rings-to-answer for the fax accessory to a number less than the rings-to-answer for the voice mail. You might be receiving a complex fax, such as one with many graphics.
Problems with sending faxes Problem Cause Solution Faxes are transmitting very slowly. You might be sending a complex fax, such as one with many graphics. Complex faxes take longer to transmit. The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. Wait for the fax transmission to complete. The resolution at which the fax was sent or is being received is very high.
Problem Cause Solution Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial On Busy option is on or if the Redial On No Answer option is on. This is normal operation. If you do not want the fax to retry, set the Redial On Busy option to 0, set the Redial On No Answer option to 0, and set the Redial on error option to 0. Faxes you send are not arriving at the receiving fax machine.
Persistent error messages with numeric codes different than those listed here require assistance of customer support. Print a Fax T.30 Trace report before contacting customer support to help identify the problem. This report contains details of the last fax call. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. 262 ● Troubleshooting ● Fax ● Fax T.30 Trace Select the Print T.30 Report option to print the report.
Send-fax messages Table 10-1 Send-fax messages Message Error No. Description Action Cancelled 0 Someone cancelled the fax at the product control panel. None. Success n/a The fax was sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically (if configured), otherwise try resending fax later. No Answer 0 or 17 The receiving fax machine is not answering the call, or a person answered the call.
Receive-fax messages Table 10-2 Receive-fax messages Message Error No. Description Action Success n/a The fax transmission was successful. None. Blocked n/a The receiving fax machine is using the blocked-number feature and is blocking this fax. None. Failed Any The fax might be corrupted or not sent. Ask the sender to resend the fax; if the error persists, contact support. Failed 0 Incompatible page width or page had too many bad lines.
Settings in the Troubleshooting menu ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception.
Solve product software problems (Windows) A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try connecting the USB cable to a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 ENWW a. Click the Windows icon in the lower-left corner of the screen. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems (Mac OS X) ● The product name does not appear in the product list in the Print & Fax or the Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected The product name does not appear in the product list in the Print & Fax or the Print & Scan list 1.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer 5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer. NOTE: The iMac keyboard is a non-powered USB hub.
Remove software (Windows) Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then click Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Windows 7 270 1.
Remove the print driver (Mac OS X) You must have administrator rights to remove the software. ENWW 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary.
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Index A accessories ordering 36 activity log 175 address books, email recipient lists 140 recipient lists, creating 138 adjust copy images 114 administration menu map description 9 AirPrint 93 alternative letterhead mode 25 anticounterfeit supplies 38 B billing code report printing 176 billing codes 152 billing codes report description 10 bins, output locating 2 selecting 32 blank pages placing between print jobs 90 blocked fax list description 10 blocked fax list report printing 176 Bonjour identifying 18
D date/time setting 147 default gateway, setting 178 default settings, copy restoring 100 deleting stored jobs 89 digital send settings HP Embedded Web Server 183 digital sending address books 138, 140 folders 128 job settings 126 product memory 131 recipient lists 140 sending documents 135 USB flash drive 132 document feeder 108 copying two-sided documents 108 jams 206 make copies from 101, 102, 104 paper-feeding problems 204 double-sided copying 108, 109 drivers changing paper sizes 82 changing settings (
I information pages HP Embedded Web Server 181 printing or viewing 9 installing product on wired networks, Mac 16 software, wired networks 14 interface ports locating 3, 4 Internet Explorer, versions supported HP Embedded Web Server 180 IP address configuring 13, 16 IP Security 193 IPsec 193 IPv4 address 178 IPv6 address 179 L labels output bin, selecting 32 printing (Windows) 69 landscape orientation changing (Mac) 80 selecting, Windows 67 last page printing on different paper (Windows) 72 loading staples
paper covers, using different paper 72 first and last pages, using different paper 72 jams 204 loading Tray 1 27 loading Tray 2 30 selecting 228 supported paper sizes 20 supported sizes 20 supported types 23 paper pickup problems solving 203 paper size changing 82 paper sizes selecting (Mac) 84 selecting custom sizes (Mac) 84 selecting custom sizes (Windows) 83 paper type selecting (Windows) 69 paper types selecting (Mac) 80 paper, covers printing (Mac) 80 paper, ordering 36 part numbers replacement parts 4
Send to email enabling 124 Send to Folder 128 sending a fax delete multiple recipients 164 to multiple recipients 160 using fax address book numbers 171 sending to email address books 138, 140 job settings 126 recipient lists 140 sending documents 135 service settings 264 settings billing codes 152 driver presets (Mac) 79 drivers 56 drivers (Mac) 57 required 146 restore factory 201 shortcuts (Windows) creating 60 using 58 Sign in control panel 193 sleep mode disabling 191 enabling 191 Sleep Schedule setting
PBX systems 260 slow fax reception 258 slow fax transmission 260 troubleshooting tools HP Embedded Web Server 184 two-sided copying 108, 109 two-sided printing settings (Windows) 63 U uninstalling Mac software 271 uninstalling Windows software 270 universal print driver 54 usage page description 9 USB sending to 132 USB configuration, Mac 15 USB configuration, Windows 12 USB storage accessories printing from 95 USB, scan to 132 V VoIP 258 W watermarks printing (Mac) 85 printing (Windows) 83 Web browser requ
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