HP Video Over Ethernet User Guide

Upgrading VOE
All versions of VOE software and firmware are compatible with each other. Thus, players and displays
on the same network can run different versions. Upgrading software is a simple matter of repeating the
installation process described in
Loading Software on page 3.
Upgrading firmware is only slightly more complex. HP digital signage displays run two firmware
programs:
●
VOE assignments
●
All other operations
To view the procedure, refer to
Update Firmware on page 31.
Removing HP Video Over Ethernet
To remove VOE software from a player or media player, use the Windows operating system Control
Panel. Select Programs and Features, and then highlight Video Over Ethernet. Click the
Uninstall button above the list. Reboot the media player afterward. The uninstall process for Video
Over Ethernet also automatically uninstalls the ViewSpan driver.
NOTE: If the user has upgraded the version of ViewSpan so that it no longer matches the version of
Video Over Ethernet, it will not automatically be uninstalled. The user has to return to Programs and
Features, highlight ViewSpan and click the Uninstall button.
38 Chapter 5 Troubleshooting