HP LaserJet P2015 - Software Technical Reference

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File to E-mail utility
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AccessDeniedUtility.exe
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FixErr1714 utility
File to E-mail utility
The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an
e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the
computer, but does not interact with the HP LaserJet all-in-one.
The tool is included on the installer CD, but is not copied to the computer during the software installation.
HP Customer Support can also send the utility to you by e-mail or by posting it to an HP Web page.
The tool is compatible with Windows 98 SE, Windows Me, Windows 2000, and Windows XP.
The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-
based e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of the computer, it might take a few minutes for the utility to gather the log files
and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located in the util folder on the HP LaserJet P2015
software CD:
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<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe
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<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and double-
click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, and
attaches the files so that you can send them to your IT administrator, as shown in the following figure
shows some of the attachments.
If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message
or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is
named HpCCC, possibly with strings of 0's attached to the end. You can zip these files and e-mail them
separately.
NOTE: This version of the File to Email utility does not copy the collect .BAT logs.
AccessDeniedUtility.exe
This utility is used by CCC agents when customers call in with registry “access denied” problems.
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Fixes the registry access-denied issues
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Not very useful because the Shield plug-in already does this.
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CCC requested this utility to ship anyway
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No command line options exist, just double-click.
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No logging takes place
ENWW Troubleshooting 239
Engineering Details