HP LaserJet MFP 8-bin Mailbox - Administrator Guide

Control-panel messages
The following table explains general control-panel messages that pertain to the MBM.
NOTE: For control-panel messages that pertain to jams that occur when using the MBM, see Control-
panel messages about jams on page 26.
Control panel message Description Recommended action
UPPER LEFT BIN FULL The face-up bin (upper-left bin) is full. Remove all media from the face-up bin.
optional bin 1 full
optional bin 2 full
optional bin 3 full
optional bin 4 full
optional bin 5 full
optional bin 6 full
optional bin 7 full
optional bin 8 full
optional bins 1-8 full
optional bins 2-8 full
One or more of the face-down bins are full. Remove all media from the face-down bins.
Output paper path open The MBM is not correctly attached to the
printer or MFP on the left side.
1. Attach the MBM to the printer or MFP.
2. Adjust the casters on the bottom of the
MBM to level the MBM. See the MBM
installation guide for more information
about leveling the MBM.
13.12.XX
Jam in left accessory
A jam exists in the MBM. For more information, see Control-panel
messages about jams on page 26.
66.12.60
66.12.61
output device failure
A problem exists with the delivery-head
internal mechanism.
1. Move the MBM away from the printer or
MFP.
2. Verify that all of the output bins are
seated correctly.
3. Remove any pieces of media that might
be obstructing movement of the delivery
head. See
Paper-jam locations and
parts on page 26 for the location of the
delivery head.
4. Reattach the MBM.
5. Wait for the solid green status light to
appear on the user LED before you
continue printing.
Check bins of the output device
65.12.70
65.12.71
A problem exists with the up-and-down
movement of the delivery head.
1. Move the MBM away from the printer or
MFP.
2. Make sure that all of the output bins are
seated properly.
24 Chapter 3 Problem solving ENWW