HP IP/IPX Printer Gateway for NDPS - (English) Readme (version 3.00b)

8) Unknown error of 53 from processing handler on <printer_agent_name>
Explanation – The HP Printer Gateway attempts to send data to the device
when it encounters the printer agent being shutdown. 53 is equivalent to
HPGATE_CCODE_SHUTDOWN which defines as a signal to shutdown the
printer agent.
What to do − Restart the printer agent.
9) hpGateJobState_Monitor EnQ of MonitorQ node failed for PA
<printer_agent_name>
Explanation - All job data has been sent to the device that supports job
monitoring. At this time, the HP Printer Gateway attempts to transfer the job
node from a job queue to the Job Monitor queue. The transfer of the node
failed unexpectedly.
What to do – Restart the HP Gateway.
10) hpGateEnQ - NULL job queue head.
Explanation – The HP Printer Gateway fails to transfer a job node from the
job node queue to some other queue (for example, the Job Monitor queue).
What to do – Restart the HP Gateway.
11) Unknown return value from job monitor on <printer_agent_name> with job state
16.
Explanation – This problem results from unexpected circumstances
occurring within the HP Printer Gateway.
What to do – Record all steps necessary to accurately reproduce this
problem. Then contact Technical Support.
12) Open DRM Open WS failed with -1 on <IPX_address>
Explanation – The HP Printer Gateway fails to establish a direct request
mode connection with the given IPX address. Another specific WinSock error
code message will typically precede this error message.
What to do - Power cycle the printer and restart the printer agent.
13) IPX connect failed with 10061 on <IPX_address>
Explanation - The HP Printer Gateway fails to establish a connection to the
device for one or more reasons. According to the Microsoft documentation,
this error message (10061 is WSAECONNREFUSED) is defined as follows:
“The attempt to connect was rejected”.
What to do - Power cycle the printer and restart the printer agent.
14) Unknown return value from job monitor on <printer_agent_name> with job state
26848.
Explanation – This problem results from unexpected circumstances
occurring within the HP Gateway.
What to do - Record all steps necessary to accurately reproduce this
problem. Then contact Technical Support.