Insight Remote Support 7.0.9 Security White Paper

Insight Remote Support - Communications

There are several communication methods used in Insight Remote Support. These include: Device Discovery, Event

Management, Data Collection, Data sent to HP, Data Management at HP, and accessing data using Insight Online.

Insight Remote Support User Interface

The Insight RS Console allows a system administrator to view configuration details about devices in their enterprise.

User access to the Insight RS Console is controlled by the Windows account settings. Users in the Windows Administrator

group will have full access in the Insight RS User Interface. Non-Administrator (operator-level) user access is disabled by

default. Operator-level access to the Insight RS Console can be granted by checking the appropriate box in the

Administrator Settings  Settings tab:

Operator-level users cannot perform the following administrative actions:

• Change the company name

• Change the web proxy used by the Hosting Device

• Change the ‘opt-in’ values

• Change the HP Insight Online/HP Passport settings

• Update Remote Support versions

• Trigger or configure discovery enterprise wide

• Enable or disable user authentication

Password management for the Insight RS Console is managed at the Operating System level. Local access passwords are

not stored within the application. To access the Insight RS Console, open a browser window (see Release Notes for a full

list of supported browsers), and browse to the URL: https://<hosting_device_IP|Full_Domain_Name>:7906 and enter

your user credentials in the Username: and Password: boxes.

HP SIM Adapter

If HP Systems Insight Manager (SIM) is installed on the Hosting Device, HP Insight Remote Support and HP SIM can share

information via the HP SIM Adapter. If HP SIM is installed before Insight Remote Support, the HP SIM Adapter will

automatically be installed with Insight Remote Support. If HP SIM is installed after Insight Remote Support, the HP SIM

Adapter must be manually installed. Visit the HP SIM Information Library for more information on HP SIM.

Note: If HP SIM and the HP SIM Adapter are installed on the Hosting Device, it is important that you discover

devices using HP SIM to ensure that devices are synchronized between HP SIM and Insight Remote Support.