Insight Remote Support 7.0.9 Security White Paper

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• Insight Remote Support 7.0.9 Release Notes
• Quick Installation Guide
• Installation and Configuration Guide
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Enclosures
This document describes the security aspects of the HP Insight Remote Support solution and its components. It
describes the security features and capabilities of the solution.
Overview
Today’s IT department plays a central role in meeting business objectives. Leveraging your IT infrastructure investments
and improving overall system availability and utilization are crucial in today’s business environment. HP Insight Remote
Support and Insight Online simplify the management of highly diverse IT environments by providing automated failure
detection and reporting as well as advanced analytics for your IT environment. HP Insight Remote Support can
automatically detect and analyze problems in your IT environment. If a repair is necessary, Insight Remote Support will
automatically log a support case and dispatch it to HP Support for resolution.
Today, many security-sensitive transactions—such as e-commerce, stock trades, and online banking—are executed
securely over the Internet using the same standard security technology utilized by HP through Insight Remote Support.
HP understands and shares your company’s security and privacy concerns and has leveraged its experience as a
technology leader to create a secure remote support solution.
Specifically, HP provides a multilevel, layered security structure through encryption, authentication, standard security
protocols, and industry best practices integrated at the physical, network, application, and operational levels.
Interactions between HP and your enterprise network are restricted and tightly controlled through a single, secure
access point.
HP’s remote monitoring and support capabilities, along with any support information collected, are used only to provide
you with world-class HP support. To assure that your data is safe with HP, the Insight
Remote Support solution has received the TRUSTed Web Privacy-Cloud certification.