Insight Remote Support 7.0.9 Security White Paper

Appendix B: Summary of Network Ports for Servers
The following tables summarize all ports that might be used in Insight Remote Support for Servers. See Table A-1 for ports
that are required for basic system operation.
B.1 Hosting Device
Table B.1 Hosting Device Connectivity - Firewall/Port Requirements
Protocol
Ports
Source
Destination
Function
Configurable
Optional
TCP
25
Hosting Device
Customer-
Designated SMTP
Server
Email notifications
No
Recommended
TCP
443 or
web
proxy
port
Hosting Device
services.isee.hp.c
om or Web Proxy
Transport of hardware events and data
collections to HP, synchronization of
submission status from HP to Hosting
Device, requests for device contract,
warranty information and health-check
data
No
Required
TCP
2381
Customer's Web
Browser
Hosting Device
HP SMH secure web server (HTTPS) and
RDC from monitored systems
No
Recommended
ICMP
N/A
Hosting Device
Monitored
Systems
Provides system reachability (ping) check
during system discovery and before other
operations.
No
Recommended
TCP
80 or
web
proxy
port
Hosting Device
software.hp.com
or Web Proxy
Software application download
No
Recommended
TCP
3389
Customer's
MSRDP (Terminal
Services) Client
Hosting Device
Microsoft Remote Desktop Connection
(RDC) used for remote management by HP
or customer
No
Optional