Insight Remote Support 7.0.9 Security White Paper

HP Insight Online
HP Support Center
HP Insight Online is a new capability with Insight Remote Support version 7.0. It is a cloud-based IT Management and
support solution. HP Insight Online lets you provision, monitor, and remotely support devices in your enterprise from a
single online portal. Data collected from your devices can be viewed online using HP Support Center. HP Insight Online
allows customers (and optionally, HP Authorized Resellers and Authorized Support Providers) with Insight Remote Support
version 7.0 or later to monitor the status and support details of devices in their enterprise. Enabling HP Insight Online can
be done from the onsite Insight Remote Support Setup Wizard by checking the Optional Settings box “View your IT
environment data via HP Insight Online” on the Register Hosting Device page and entering your HP Passport user account
information. Insight RS Administrators can also enable or disable HP Insight Online by selecting “Administrator Settings”
from the drop-down menu and clicking on the “settings” tab. To enable HP Insight Online, check the box “View Data in HP
Support Center”. To disable HP Insight Online, uncheck the box. This will prevent further device configuration data from
being sent to HP. Administrators can verify access to HP Support Center from the Insight RS Console by entering their HP
Passport Username and Password in the setup wizard or on the Administrator Settings tab. The HP Passport username is
retained in the Insight RS Console settings; however the HP Passport password is passed to HP Passport for authentication
only and is not retained in the Insight RS Console.
HP Passport
Access authentication for HP Insight Online is managed by HP Passport.
HP Passport maintains access information for most HP online applications, HP Passport stores basic personal information
(e.g., user id, password, name, e-mail address, country, and language preferences) in an encrypted database. This
information is managed according to HP’s strict privacy policies. These policies have been reviewed by TRUSTe and have
received the “TRUSTed Web Privacy - Cloud Certification”.