Insight Remote Support 7.0.9 Security White Paper

Figure 4: Configuration Collection Data Flow at HP
Is Device
Registered?
Incoming
Collection
Data
Yes
No
Collection Data
Processing &
Filtering
Data
Orchestration
Reporting
DB
Onsite Business Logic Infrastructure HP Corporate DB’s HP Support Center
Raw
Data
and
Model
Close
Yes
HP Support
Center DB
Support
Automation
DB
No
Raw
Data
Is Modeling
Supported?
Collection Processing
Collection data, like event data, is parsed to obtain the device GDID and entitlement information. The GDID is used to
identify the device for which the collection information originated. The entitlement information is used to determine if the
device is covered under a support agreement that authorizes collection information to be stored and analyzed by HP. If
collection processing determines that collections are supported for this device’s GDID, the collection data will be sent to
the Support Automation Database (SADB).