HP Warranty Check Frequently Asked Questions Document Release Date: July 2014 Software Release Date: July 2014
HP Warranty Check: Frequently Asked Questions What change was made? The HP Support Center (http://www.hp.com/go/hpsc) Warranty Check tool continues to provide warranty results, but no longer displays the product number in the results. Why was this change made? This change provides greater privacy and security for users and their service obligations. What are the details of the changes to the Warranty Check tool? The Warranty Check tool still provides information about the status of your warranty.
HP Warranty Check: Frequently Asked Questions Where can I find the serial number and product number? The serial number and product number are typically located on the product label which is affixed to the product itself. Figure 3 shows typical locations: Figure 3: Product labels showing typical locations of 1) serial number and 2) product number What is the recommended use of the Warranty Check tool? Use the Warranty Check tool to view the status of the warranty associated with the serial number.
HP Warranty Check: Frequently Asked Questions How do I use HP Support Center to view and manage my warranty information? 1. 2. 3. 4. 5. 6. Go to HP Support Center: http://www.hp.com/go/hpsc. Create an HP Passport ID if you do not already have one. Sign in. Click on the Insight Online My IT Environment. Select Contracts & warranties. Click on Link warranties to link serial numbers and product numbers to your HP Passport account. This is a one-time action.
HP Warranty Check: Frequently Asked Questions Figure 5: View, search and sort warranty information Where can I go for further information? See the Insight Online User’s Guide (http://www.hp.com/support/InsightOnline_GSG_en) for a detailed description of the Contracts & warranties feature. The help files for Warranty check and Contract and Warranties provide similar details. © Copyright 2014 Hewlett-Packard Development Company, L.P.
