HP Insight Remote Support Solution Support FAQ

Frequently Asked Questions
HP Insight Remote Support: Solution Support FAQ Page 3 of 13
Frequently Asked Questions
Note: This FAQ assumes some familiarity with Insight Remote Support (Insight RS). Please go to
http://www.hp.com/go/insightremotesupport for an introduction and overview of the support
automation tools and capabilities.
Q: What is meant by a Solution? What is meant by a Component?
A: Solution refers to an aggregation of component devices configured together for a specific business
purpose. The business solution might be something the Customer has created or it can be purchased
directly from HP. HP typically assembles components into one or more orderable SKUs to comprise the
overall solution.
The following figure shows an example of a virtualized solution. It is comprised of a top level solution
identifier, and consists of several orderable SKUs. Each SKU consists of one or more components, for
example one SKU consists of two server nodes, another SKU consists of two switches, and there are
several SKUs each of which consists of several disk drives. In this example, Insight RS will recognize the
components, such as individual server nodes, storage devices and network switches.
Components refer to one of the devices as part of a solution or SKU, such as a server, a storage SAN, a
network switch, etc., and are generally listed in the Insight Remote Support 7.x Release Notes found at
http://www.hp.com/go/insightremotesupport/docs. These devices typically contain multiple Field or
Customer Replaceable Units (RUs) such as hard disk drives, memory DIMMs, CPU processors, etc.
which may be reported out individually for event monitoring and service delivery repair purposes.
Figure: Example of Solution and Components