HP Insight Remote Support Solution Support FAQ

Frequently Asked Questions
HP Insight Remote Support: Solution Support FAQ Page 10 of 13
Virtual HANA (Single Node Large with Virtualization)
Currently Supported Monitored Devices:
 ProLiant DL980 G7
o VMware ESXi 5.1
o WBEM-based management only
Components not supported by Insight RS:
 D2700 Disk Enclosure
o Although the D2700 JBOD device is not recognized as an endpoint by Insight
Remote Support 7.x, monitoring of events such as hard disk drive, fan or
power supply failures reported by the Smart Array controller is supported.
 Fusion IO Accelerator (600281-B21 HP 320GB SLC PCIe IO Accelerator)
Installing Insight RS on HP AppSystem for SAP HANA
Note: A separately ordered Hosting Device on a supported ProLiant Windows-based server
will be required to host Insight RS.
Note: Please refer to the Insight Remote Support 7.0.8 Release Notes at
http://www.hp.com/go/insightremotesupport/docs for new vMotion support and vCenter
restrictions when used on a Hosting Device.
3. HP CloudSystem Matrix
HP CloudSystem Matrix, formerly called BladeSystem Matrix, is a packaged data center
infrastructure with server blade, storage, and network connectivity and resources that can be
monitored as individual components from an external Insight RS Hosting Device. However, HP
recommends installing the Hosting Device on the CMS node integrated within the Matrix
Operating Environment where available. For details, please see the CloudSystem Matrix
Compatibility Chart available at http://www.hp.com/go/matrixcompatibility.
There are two scenarios related to Support Automation and CloudSystem Matrix 7.2 support:
Scenario 1: Insight Remote Support installed and configured in the CloudSystem Matrix CMS
Configuration Recommended by HP (as certified by Insight RS 7.0.8 with CloudSystem Matrix
7.2):
 Insight Remote Support Advanced 5.8 upgrade to Insight RS 7.0.8 Hosting Device
running Windows Server 2008 R2 on Matrix CMS
 Cold install of Insight RS 7.0.8 Hosting Device running Windows Server 2012 on Matrix
CMS
Scenario 2: Insight Remote Support installed and configured on a separate server to the
CloudSystem Matrix
As part of the design of Insight RS, Insight RS can be installed on a separate server to monitor an
environment of devices. The supported configuration is described in the Insight Remote Support
7.x Release Notes.