HP Insight Remote Support Solution Support FAQ Document Release Date: July 2014
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Frequently Asked Questions Frequently Asked Questions Note: This FAQ assumes some familiarity with Insight Remote Support (Insight RS). Please go to http://www.hp.com/go/insightremotesupport for an introduction and overview of the support automation tools and capabilities. Q: What is meant by a Solution? What is meant by a Component? A: Solution refers to an aggregation of component devices configured together for a specific business purpose.
Frequently Asked Questions Q: I have a solution which is not listed in the Insight Remote Support 7.x Release Notes. Is the solution supported by Insight RS? Does Insight RS recognize ‘solutions’? A: Insight RS supports solutions at the component level, not directly at the solution level. Insight RS does not recognize solutions, but rather recognizes components. For solutions, Insight RS will recognize a component, but will not recognize that it is part of a ‘solution’.
Frequently Asked Questions Q: What are some examples of solutions and components of solutions supported by Insight RS? A: There are several examples of Insight RS working effectively with HP solutions. These include storage appliances and clusters such as StoreVirtual / LeftHand and StoreAll / IBRIX, and Converged Systems. Some of these HP solutions also have business processes to ensure proper case routing at a solution level even though the Insight RS case is identified at the component level.
Frequently Asked Questions Currently Supported Monitored Devices ProLiant DL360p Gen8 including Windows Server 2012 on monitored devices and Hosting Device A5120-24G EI Ethernet Switch Note: With Insight RS 7.0.8, data collection is now supported. Prior versions provide discovery, registration, and event monitoring. The following components are not supported by Insight RS: JBODs (D6000) o Although the D6000 JBOD device is not recognized as an endpoint by Insight Remote Support 7.
Frequently Asked Questions CS500 for SAP HANA Single Node (or Scale Up) The major components of this family of solutions include: ProLiant DL580 Gen8 D2700 Disk Enclosure (included only in 1TB and 2TB) SLES for SAP 11 The following has been tested with Insight RS, and the currently supported Monitored Devices include: ProLiant DL580 Gen8 o SLES for SAP 11 The following components are not supported by Insight RS: D2700 Disk Enclosure with HDD o Although the D2700 JBOD device is not reco
Frequently Asked Questions Installing Insight RS on CS500 for SAP HANA Scale Out: A Hosting Device with a supported ProLiant Windows-based server is included as part of the CS500 for SAP HANA Scale Out configuration to host Insight RS. The HP AppSystems for SAP HANA consists of a family of solutions as outlined below: Scale Out - includes HP ProLiant BladeSystem BL680c servers and the HP StoreAll 9300 Gateway Storage with HP Enterprise Virtual Array (EVA) P6550.
Frequently Asked Questions HANA Scale Out 1.1 Currently Supported Monitored Devices: BladeSystem c7000 Enclosure ProLiant BL680c G7 servers o SUSE Linux Enterprise Server for SAP Applications is based on the latest proven version of SUSE Linux Enterprise Server 11 Service Pack 2 and inherits all software and hardware certifications.
Frequently Asked Questions Virtual HANA (Single Node Large with Virtualization) Currently Supported Monitored Devices: ProLiant DL980 G7 o VMware ESXi 5.1 o WBEM-based management only Components not supported by Insight RS: D2700 Disk Enclosure o Although the D2700 JBOD device is not recognized as an endpoint by Insight Remote Support 7.x, monitoring of events such as hard disk drive, fan or power supply failures reported by the Smart Array controller is supported.
Frequently Asked Questions 4. HP Converged Systems for Virtualization The HP Converged Systems for Virtualization consists of a family of solutions as outlined below: CS300 for Virtualization – includes: o ProLiant DL380p Gen8 rack servers o 2900 series network switches o Insight Control VMware ESXi 5.
Frequently Asked Questions The following configuration will complete testing soon. This FAQ will be updated once testing has been completed. In the meantime HP expects the following behavior; please contact HP Support if this is not the case.
Frequently Asked Questions 6.
