HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

Solution 3: Verify that your configuration meets the network requirements for Direct Connect Remote
Support.
For more information, see “Direct Connect Remote Support network requirements” (page 11).
iLO session ends unexpectedly during iLO Direct Connect registration
Issue: The iLO web interface session ends unexpectedly with the error Session Expired when
you try to register an HP ProLiant Gen8 server for Direct Connect Remote Support.
Solution: Verify that the DNS settings are configured correctly in iLO. Depending on your network
configuration, you can view and change these settings on the following iLO web interface pages:
• Network→iLO Dedicated Network Port→IPv4
• Network→iLO Dedicated Network Port→IPv6
• Network→Shared Network Port→IPv4
• Network→Shared Network Port→IPv6
For more information, see the HP iLO 4 User Guide.
System board replaced on a server that was registered for Direct Connect Remote
Support
Issue: A server that was registered for Direct Connect Remote Support had the system board
replaced.
Suggested Action: Re-register the server as follows:
1. Use the system RBSU or UEFI System Utilities to program the system product number and serial
number in the SMBIOS.
For more information, see the HP ROM-Based Setup Utility User Guide (for servers with the
system RBSU) or the HP UEFI System Utilities User Guide (for servers with the UEFI System
Utilities).
2. Register the server as if it was a new remote support registration.
For more information, see “Registering devices for Direct Connect Remote Support” (page
11).
Central Connect Remote Support
Duplicate records created in Insight Online when the same device is discovered twice
Issue: Two records can be created in HP Insight Online for a device in the following cases:
Case 1: A device is partially discovered by Insight RS, detecting OS and network information, but
no serial number or product number information. When discovered again, full information is
discovered.
Case 2: A device has SNMP trap forwarding set to the Hosting Device and the device was not
discovered by Insight RS prior to receiving the event.
Suggested Action: Duplicate records cannot be removed at this time.
SSL Bio Error during Insight RS registration
Issue: The following error occurs when you try to register an HP ProLiant Gen8 server with Insight
RS: SSL Bio Error.
Suggested action: Navigate to the Information→Diagnostics page in the iLO web interface, and
then click the Reset iLO button. When the reset is finished, log in to the iLO web interface and retry
the registration procedure.
50 Troubleshooting