HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

Resolving a browser certificate error: Chrome
1. When the security warning appears, click Proceed anyway, as shown in Figure 31 (page
49).
Figure 31 Chrome security certificate warning
2. Log in to iLO.
3. Optional: To prevent the certificate warning from appearing in future iLO web interface
sessions, Install an SSL certificate.
For instructions, see step 3 through step 15 in the following procedure: “Resolving a browser
certificate error: Internet Explorer” (page 46).
Direct Connect Remote Support
Connection error during iLO Direct Connect registration
Issue: The following error occurs when you try to register an HP ProLiant Gen8 server for Direct
Connect Remote Support: Cannot connect to remote host.
Solution: Verify that DNS information is configured in iLO.
For instructions, see the HP iLO 4 User Guide.
Connection error during OA Direct Connect registration
Issue: The following error occurs when you try to register an HP BladeSystem c-Class enclosure for
Direct Connect Remote Support:
Failed to resolve HP Insight Remote Support direct connect web service.
Please verify DNS settings, proxy settings and connectivity
Solution 1: Verify that the DNS settings are configured correctly in OA. You can use the OA web
interface or CLI to perform this task:
• Log in to the OA web interface and navigate to the Active Onboard Administrator→TCP/IP
Settings page. Verify that the DNS configuration is correct. To edit the configuration, click the
following link at the bottom of the screen: Click here to modify the TCP/IP settings.
• Log in to the OA CLI interface and run the SHOW NETWORK command. Verify that the DNS
configuration is correct. To edit the configuration, use the ADD OA DNS command.
Solution 2: Verify that the web proxy settings are configured correctly in OA.
For information about editing the web proxy settings, see “Editing the web proxy settings” (page
19).
Direct Connect Remote Support 49