HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

5. Retry the iLO firmware update.
TIP: For information about using HPONCFG, see the HP iLO 4 Scripting and Command Line
Guide.
For information about other methods you can use to reset iLO, see the HP iLO 4 User Guide and
the HP iLO Scripting and Command Line Guide.
Operating system information displayed incorrectly in Insight Online
Issue: Operating system information is displayed at the top of an individual device page, but in
the device Configuration section it is listed as Unknown.
Suggested action: Press the device refresh button.
Certificate error when navigating to iLO web interface
Issue: When you point your browser to the iLO web interface, a certificate error appears.
Suggested action: Use one of the following procedures to resolve the error.
Resolving a browser certificate error: Internet Explorer
1. Click the Continue to this website (not recommended) link, as shown in Figure 28 (page 46)
Figure 28 Internet Explorer security certificate warning
2. Log in to the iLO web interface.
3. Navigate to the Administration→Security→SSL Certificate page.
4. Click Customize Certificate.
5. Enter the following information in the Certificate Signing Request (CSR) Information section.
The required boxes are marked with an asterisk (*) in the GUI.
• Country (C)—The two-character country code that identifies the country where the company
or organization that owns this iLO subsystem is located
• State (ST)—The state where the company or organization that owns this iLO subsystem is
located
• City or Locality (L)—The city or locality where the company or organization that owns this
iLO subsystem is located
46 Troubleshooting