HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

7 Troubleshooting
General issues
HP ProLiant Gen8 server identified in Insight Online as <product name>_<serial
number> and in Insight RS as <serial number>
Issue: If a server is registered for Remote Support before the iLO is aware of the server name,
Insight Online assigns a server name in the format <product name>_<serial number>, and Insight
RS identifies the server by its serial number. To update the server name with a user-friendly server
name, iLO must be made aware of the server name.
Suggested action: Complete the following procedure.
1. Do one of the following:
• Verify that AMS is enabled and the operating system is running.
• Update the Server Name on the Administration→Access Settings page in the iLO web
interface.
• For Windows systems only, start the operating system. Insight Online and Insight RS will
use the Windows computer name to identify the server.
2. For Central Connect configurations only: Depending on your configuration, do one of the
following:
• For configurations with iLO firmware 1.30 or later and Insight RS 7.0.8 or later, no
additional action is required. iLO automatically detects the server name and forwards it
to Insight RS and Insight Online for display.
• For configurations with iLO firmware versions earlier than 1.30, and Insight RS 7.0.8 or
later, the server name will update automatically next time data collection information is
transmitted. Data collection occurs every 30 days, and can be initiated immediately from
the Remote Support→Data Collections page in the iLO web interface. For instructions,
see “Sending data collection information with iLO” (page 36).
• For configurations with Insight RS 7.0.5: Unregister the HP ProLiant Gen8 server, and
then re-register the server. For instructions, see “Registering devices for Central Connect
Remote Support” (page 25) and “Unregistering devices from Central Connect Remote
Support” (page 31).
3. If you performed this step while you were logged in to Insight Online, click the refresh button
to update the Insight Online view with the server name. The refresh button is labeled Devices.
HP ProLiant Gen8 server OS name and version not listed in Insight RS or Insight
Online
Issue: If a server is registered for Remote Support when the OS and AMS are not running (for
example, during an Intelligent Provisioning registration), iLO is unable to determine what OS was
installed. To update the Insight RS and Insight Online OS information, iLO must acquire the OS
information from AMS.
Suggested action: Complete the following procedure.
44 Troubleshooting