HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

1 About Insight Remote Support
Insight Remote Support Overview
HP has developed a service and support experience that helps you reduce risk. It integrates an
online, personalized dashboard (HP Insight Online), a support portal and mobile application (HP
Support Center Mobile), and 24x7 remote support (HP Insight Remote Support) for the consolidated
infrastructure.
The solution described in this document provides options for registering HP ProLiant Gen8 servers
and HP BladeSystem c-Class enclosures by using the embedded Remote Support functionality that
is available through the iLO web interface, Intelligent Provisioning, and Onboard Administrator.
If you do not want to use the embedded Remote Support functionality, you can configure remote
support for your HP ProLiant Gen8 servers and HP BladeSystem c-Class enclosures by using SNMP
Agents or WBEM Providers (HP ProLiant Gen8 servers) and SNMP (HP BladeSystem c-Class
enclosures). For information about using these alternate configurations, see the HP Insight Remote
Support Monitored Devices Configuration Guide.
When you use the embedded Remote Support functionality with an HP ProLiant Gen8 server or
HP BladeSystem c-Class enclosure, you can choose from the following Insight Remote Support
configuration options:
• Direct Connect—Register a server or enclosure to communicate directly to HP Insight Online
without the need to set up an HP Insight Remote Support centralized Hosting Device in your
local environment. HP Insight Online will be your primary interface for remote support
information.
The Direct Connect Remote Support configuration is available in iLO 4 1.40 and later, Intelligent
Provisioning 1.60 and later, and Onboard Administrator 4.11 and later.
Figure 1 (page 4) shows the Direct Connect configuration with an HP ProLiant Gen8 server.
Figure 1 Insight Remote Support Direct Connect
ProLiant
Firewall
• Central Connect—Register a server or enclosure to communicate to HP through an HP Insight
Remote Support centralized Hosting Device in your local environment. All configuration and
service event information is routed through the Hosting Device. This information can be viewed
by using the local HP Insight RS Console or the web-based view in HP Insight Online (if it is
enabled in Insight RS).
NOTE: This document uses the name Insight RS to refer to the software that is specific to the
Central Connect Remote Support configuration.
The Central Connect Remote Support configuration is available in iLO 4 1.10 and later,
Intelligent Provisioning 1.20 and later, and Onboard Administrator 3.60 and later.
Figure 2 (page 5) shows the Central Connect configuration with an HP ProLiant Gen8 server.
4 About Insight Remote Support