HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

4. Click the Service Events tab.
The list of service events is displayed, as shown in Figure 23 (page 36)
Figure 23 Insight RS Service Events tab
Insight RS converts the iLO or OA service event Time Generated value to the time zone of the
browser used to access the Insight RS Console.
Test events are automatically closed by HP since no further action is necessary.
Sending data collection information
You can send data collection information to HP manually if a device configuration changes and
you do not want to wait for the next scheduled data collection transmission. The procedure to use
depends on the software you will use to send the data collection transmission..
• “Sending data collection information with iLO” (page 36)
• “Sending data collection information with OA” (page 37)
Sending data collection information with iLO
Depending on whether you use the Direct or Central Connect configuration, iLO or the Insight RS
Hosting Device sends information about the server configuration to HP for analysis and proactive
services that are consistent with your warranty and existing service agreements.
• For Direct Connect configurations, this data is transmitted every 30 days. You cannot edit or
delete the data collection schedule.
• For Central Connect configurations, the data transmission frequency is configured in the Insight
RS Console on the Insight RS Hosting Device. For information about configuring the data
collection schedule, see the HP Insight RS online help.
The Data Collection Information section displays the following information:
• Last Data Collection Transmission—The date and time of the last data collection.
• Last Data Collection Transmission Status—The status of the last data transmission.
• Data Collection Frequency (days) (Direct Connect only)—The frequency at which data is sent
to HP (days).
• Next Data Collection Scheduled (Direct Connect only)—The next date and time when data will
be sent to HP.
Use the following procedure to send data collection information immediately:
1. Log in to the iLO web interface (https://<iLO hostname or IP address>).
2. Navigate to the Remote Support→Data Collections page, as shown in Figure 24 (page 37).
36 Working with service events and collections