HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

Contents
1 About Insight Remote Support......................................................................4
Insight Remote Support Overview...............................................................................................4
2 Prerequisites..............................................................................................6
Pre-installation..........................................................................................................................6
Setting up an HP ProLiant Gen8 server for Insight Remote Support registration..................................7
Setting up an HP BladeSystem c-Class enclosure for Insight Remote Support registration.....................9
Verifying access to HP Insight Online........................................................................................10
3 Using Direct Connect Remote Support.........................................................11
Registering devices for Direct Connect Remote Support................................................................11
Unregistering devices from Direct Connect Remote Support..........................................................23
4 Using Central Connect Remote Support.......................................................25
Registering devices for Central Connect Remote Support..............................................................25
Unregistering devices from Central Connect Remote Support........................................................31
5 Working with service events and collections.................................................33
Sending a test service event.....................................................................................................33
Viewing a test service event......................................................................................................35
Sending data collection information..........................................................................................36
Sending Active Health System reporting information (HP ProLiant Gen8 servers only).......................38
Viewing data collection information..........................................................................................39
6 Re-registering HP ProLiant Gen8 servers and HP BladeSystem c-Class
enclosures..................................................................................................42
Registering an HP ProLiant Gen8 server that is used as an Insight RS Hosting Device for Direct Connect
Remote Support......................................................................................................................42
Changing the Remote Support configuration of an HP ProLiant Gen8 server or HP BladeSystem c-Class
enclosure...............................................................................................................................43
7 Troubleshooting........................................................................................44
General issues.......................................................................................................................44
Direct Connect Remote Support................................................................................................49
Central Connect Remote Support..............................................................................................50
8 Support and other resources......................................................................53
HP Support Information...........................................................................................................53
Related documents..................................................................................................................53
A Using AMS.............................................................................................54
Verifying AMS installation........................................................................................................55
B Verifying HP ProLiant iLO 3/4 driver installation (HP ProLiant Gen8 servers
only)..........................................................................................................56
Verifying driver installation: Windows.......................................................................................56
Verifying driver installation: Linux, VMware, and Ubuntu..............................................................56
C Service events..........................................................................................57
D Configuring the Hosting Device..................................................................59
Running the Hosting Device Setup Wizard.................................................................................59
Configuring the RIBCL protocol.................................................................................................61
Configuring the HP SIM Adapter..............................................................................................61
Glossary....................................................................................................64
Index.........................................................................................................65
Contents 3