HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Gen8 Servers and HP BladeSystem c-Class Enclosures

Method 1: Using iLO to register for Direct Connect Remote Support
Use the following procedure to register an HP ProLiant Gen8 server for Direct Connect Remote
Support. When you register for Direct Connect Remote Support, you must complete steps in both
the iLO web interface and the Insight Online portal.
You must have the Configure iLO Settings privilege to modify the iLO Remote Support settings.
1. Verify that the server meets the prerequisites for using the Insight Remote Support solution.
For more information, see “Prerequisites” (page 11).
2. Log in to the iLO web interface (https://<iLO hostname or IP address>).
3. Navigate to the Remote Support→Registration page.
4. Select Register this server directly to HP.
The page updates to show the Direct Connect registration options, as shown in Figure 4
(page 12).
Figure 4 iLO Direct Connect Remote Support registration
5. Enter your HP Passport credentials in the HP Passport User Name and HP Passport Password
boxes.
IMPORTANT: Enter your HP Passport User ID in the HP Passport User Name box. In most
cases, your HP Passport User ID is the same as the email address you used to during the HP
Passport registration process. If you changed your User ID in HPSC, ensure that you enter your
User ID and not your email address.
12 Using Direct Connect Remote Support