HP Insight Remote Support 7.0.9 Upgrade Guide

Chapter 2: Upgrading Insight Remote Support
7.x
Insight RS 7.0.5 and 7.0.8 can be upgraded to version 7.0.9 using one of the following methods:
l Using the Software Updates tool in the Insight RS Console.
l Downloading 7.0.9 installer from the HPSoftware Depot.
Upgrade Using Software Updates
The 7.0.9 upgrade package is available in the Software Updates screen of the Insight RS Console.
If using HPSIM, Insight RS supports versions 7.2 and 7.3. HP recommends upgrading to the latest
supported HP SIM version. When upgrading from Software Updates, you will not be warned if you are
using an unsupported version of HPSIM. The installer will disable and uninstall the SIMAdapter, and you
will need to reinstall and re-enable the SIMAdapter after installing a supported version of HPSIM.
To upgrade Insight RS from Software Updates, complete the following steps:
1. If using a version of HPSIMprior to 7.2, upgrade to the latest supported version of HPSIM.
If you do not install a supported version of SIMfirst, the SIMAdapter will be uninstalled and disabled
as part of the upgrade, and you will need to install and enable the SIMAdapter after installing a
supported version of HPSIM.
2. In the Insight RS Console, navigate to Administrator Settings → Software Updates and install the
upgrade package.
3. If you did not upgrade HPSIMfirst, upgrade SIMto a supported version, then install and enable the
SIMAdapter.
Important: When upgrading from to Insight RS 7.0.9, the upgrade may appear to be completed
when it is not. The upgrade process disables the user interface during the upgrade, but the user
interface is re-enabled before the upgrade completes, and the user interface cannot be accessed
beyond the login screen. When the version number appears on the login screen, the upgrade is
finished. The upgrade takes approximately 10 minutes to complete, but varies depending on
how many devices you are monitoring.
Upgrade Using the Software Depot
The Insight RS 7.0.9 installer is available for download from the HPSoftware Depot and can be used to
upgrade versions 7.0.5 and 7.0.8.
If using HPSIM, Insight RS supports versions 7.2 and 7.3. HP recommends upgrading to the latest
supported HP SIM version.
Page 9 of 18HP Insight Remote Support 7.0.9:Upgrade Guide