HP Insight Remote Support 7.0.9 Upgrade Guide

Contents
Contents 3
Preface 4
Document Purpose and Audience 4
Product Overview 4
Related Documents 5
Document Revision History 5
Sign Up to Receive Insight Remote Support Communications 5
HP Support Information 6
We Appreciate Your Feedback! 6
Chapter 1: Upgrade Overview 7
Choosing to upgrade Insight Remote Support 7
Upgrading Insight Remote Support Versions 8
Configuring Insight Remote Support 7.0.9 8
Chapter 2: Upgrading Insight Remote Support 7.x 9
Upgrade Using Software Updates 9
Upgrade Using the Software Depot 9
Chapter 3: Upgrading Insight Remote Support Advanced 11
Administrative Rights in HP SIM 13
Upgrading Insight RSA Versions 5.6 and Later 14
Upgrading Insight RSA Versions Prior to 5.6 14
Chapter 4: Upgrading Insight Remote Support Standard 15
Upgrading Insight RSS Versions 5.6 and Later 16
Upgrading Insight RSS Versions Prior to 5.6 16
Chapter 5: Rolling Back the Upgrade from 7.x to 5.x 18
Page 3 of 18HP Insight Remote Support 7.0.9:Upgrade Guide