HP Insight Remote Support 7.0.9 Upgrade Guide

IF Insight RS

Version is...

AND your HP SIM

version is...

THEN...

Prior to 5.60 Not relevant Upgrade to the latest version of Insight RSA before

upgrading to 7.0.9.

See "Upgrading Insight RSA Versions Prior to 5.6" on the

next page.

Table 3.2 Insight Remote Support Advanced Upgrade Scenarios, continued

Administrative Rights in HP SIM

For the upgrade to properly separate Insight RSA 5.x from HP SIM, the user must also have

administrative rights in HP SIM.

In HP SIM, navigate to Options → Security → Users and Authorizations and select the

Authorizations tab to verify that the user is an administrator in HP SIM.

If you install as Administrator, the upgrade will work correctly. However, if you want to install Insight RS

7.0.9 as another Windows Administrator user, you need to add that user to HP SIM:

1. In HP SIM, navigate to Options → Security → Users and Authorizations and click the Users tab.

2. Click New.

3. In the New User section, add the Sign-in name that you want to use to install Insight RS. Note that

you can also select an existing user and copy that user's rights in the Copy all authorizations of

this user drop-down list.

4. Click Ok and select the Authorizations tab to verify the user was added.

Note: This restriction is only required when Insight RS 7.0.9 is upgrading from Insight RSA 5.x,

or when reverting from Insight RS 7.0.9 back to Insight RSA 5.x. It is not a run-time requirement

for Insight RS 7.0.9.

HP Insight Remote Support 7.0.9:Upgrade Guide Page 13 of 18

Chapter 3: Upgrading Insight Remote Support Advanced