HP Insight Remote Support Upgrade Guide Software Version: 7.0.
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Contents Contents 3 Preface 4 Document Purpose and Audience 4 Product Overview 4 Related Documents 5 Document Revision History 5 Sign Up to Receive Insight Remote Support Communications 5 HP Support Information 6 We Appreciate Your Feedback! 6 Chapter 1: Upgrade Overview 7 Choosing to upgrade Insight Remote Support 7 Upgrading Insight Remote Support Versions 8 Configuring Insight Remote Support 7.0.9 8 Chapter 2: Upgrading Insight Remote Support 7.
Preface Document Purpose and Audience This document provides the necessary information to upgrade Insight Remote Support (RS) from version 5.x to version 7.0.9. This document is intended for HP's Business Customers, HP Business Partners, and HP Account teams. This document is intended to guide both HP Customers and HP Support Personnel through the upgrade of Insight Remote Support.
Preface Related Documents For additional Insight RS documentation, go to: http://www.hp.com/go/insightremotesupport/docs. l HP Insight Remote Support Release Notes This document provides product details and information about which monitored devices and Hosting Devices are supported for use with the Insight RS solution. l HP Insight Remote Support Quick Installation Guide This document provides a checklist for installing and configuring Insight RS.
Preface To sign up to receive Support Communications using HP Subscribers Choice, go to: https://h30046.www3.hp.com/SubChoice/country/us/en/signin.aspx. When you subscribe, search for Insight Remote Support. HP Support Information HP recommends you consult the Insight RS documentation to resolve issues. The documentation is designed to guide you through a successful installation and configuration. However, if you need further support for Insight RS, help is available through HP's local Response Centers.
Chapter 1: Upgrade Overview This chapter is an overview on upgrading HP Insight Remote Support (RS) to the new 7.0.9 version. Choosing to upgrade Insight Remote Support Insight Remote Support 7.0.9 replaces all of the capabilities and product coverage found in HP Insight Remote Support Standard. Additionally, Insight RS 7.0.9 can also be used as an alternative to Insight Remote Support Advanced with the exceptions listed in the table below.
Chapter 1: Upgrade Overview Table 1.1 Insight RS 5.x Functionality Not Available in Insight RS 7.0.9, continued Functionality Products that will not be supported by any 7.x version Details l HP Dynamic Smart Cooling l HP SAN Virtualization Services Platform l HP Modular Array l HP Enterprise Modular Array l HP Raid Array l HP Enterprise Storage Array l M-series Switches (McData) Upgrading Insight Remote Support Versions Upgrading from previous versions of Insight Remote Support to version 7.
Chapter 2: Upgrading Insight Remote Support 7.x Insight RS 7.0.5 and 7.0.8 can be upgraded to version 7.0.9 using one of the following methods: l Using the Software Updates tool in the Insight RS Console. l Downloading 7.0.9 installer from the HP Software Depot. Upgrade Using Software Updates The 7.0.9 upgrade package is available in the Software Updates screen of the Insight RS Console. If using HP SIM, Insight RS supports versions 7.2 and 7.3.
Chapter 2: Upgrading Insight Remote Support 7.x To upgrade to Insight RS 7.0.9 using the Software Depot package, complete the following steps: 1. If using a version of HP SIM prior to 7.2, upgrade to the latest supported version of HP SIM. If you do not install a supported version of SIM first, the installer performs a prerequisite check before installing Insight RS 7.0.9, and if an unsupported version of SIM is installed, then you need to cancel the upgrade and install a supported version of SIM first. 2.
Chapter 3: Upgrading Insight Remote Support Advanced You can upgrade to version 7.0.9 of Insight Remote Support from Insight RSA versions 5.6 and later. These versions of Insight Remote Support will upgrade without any user interaction, but older versions of Insight Remote Support will require you to first upgrade to the most recent version before upgrading to version 7.0.9. If you use HP SIM you can also upgrade to Insight Remote Support 7.0.
Chapter 3: Upgrading Insight Remote Support Advanced Table 3.1 Insight RS 5.x Functionality Not Available in Insight RS 7.0.9, continued Functionality Details Mission Critical Service Delivery (Insight RSA only) Capabilities to deliver mission critical services such as: l l Products that will not be supported by any 7.
Chapter 3: Upgrading Insight Remote Support Advanced Table 3.2 Insight Remote Support Advanced Upgrade Scenarios, continued IF Insight RS Version is... AND your HP SIM version is... THEN... Prior to 5.60 Not relevant Upgrade to the latest version of Insight RSA before upgrading to 7.0.9. See "Upgrading Insight RSA Versions Prior to 5.6" on the next page. Administrative Rights in HP SIM For the upgrade to properly separate Insight RSA 5.
Chapter 3: Upgrading Insight Remote Support Advanced Upgrading Insight RSA Versions 5.6 and Later Important: HP strongly recommends that you install Insight RS as an administrative user. To upgrade from Insight RSA versions prior to 5.6 and later, complete the following steps: Note: If you are using HP SIM with Insight Remote Support, make sure that HP SIM 7.2 or 7.3 is installed or upgraded before upgrading to Insight Remote Support 7.0.9. 1. If using HP SIM, make sure version 7.2 or 7.3 is installed.
Chapter 4: Upgrading Insight Remote Support Standard HP Insight Remote Support 7.x software replaces all versions of Insight Remote Support Standard. This new technology leverages the benefits and product coverage from HP Insight Remote Support Standard but with a new and improved architecture.
Chapter 4: Upgrading Insight Remote Support Standard Use the following table to determine what section to use for your upgrade: Table 4.1 Insight Remote Support Standard Upgrade Scenarios IF Insight RS Version is... THEN... 5.60 or later Directly upgrade to 7.0.9. See "Upgrading Insight RSS Versions 5.6 and Later" below. Prior to 5.60 Upgrade to 7.0.9 is not supported. See "Upgrading Insight RSS Versions Prior to 5.6" below. Upgrading Insight RSS Versions 5.
Chapter 4: Upgrading Insight Remote Support Standard Note: If you choose a manual software update strategy, make sure you update Insight RS regularly to maintain support. Important: HP strongly recommends that you install Insight RS as an administrative user. To upgrade from Insight RSS versions prior to 5.6, complete the following steps: 1. Uninstall Insight RSS: a.
Chapter 5: Rolling Back the Upgrade from 7.x to 5.x If you decide you want to go back to your previous 5.x version of Insight RS, you can roll back your upgrade to the 5.x version you used before the upgrade. Important: Rolling back to version 5.x does not roll back any data that was added to 7.0.9. The rollback will start 5.x in the state it was in when you performed the upgrade. To roll back to version 5.x of Insight RS, complete the following steps: 1.
