HP Insight Remote Support 7.0.9 Release Notes

HP Insight Remote Support 7.0.9 Release Notes
48
Appendix B – Required Protocols and Components
Table 21 below describes what protocols and software components need to be installed and configured to enable remote
monitoring, basic configuration collections or SAN configuration collections for the devices monitored by Insight Remote
Support.
Important
If you have not configured the required protocols and software for your monitored devices and added the protocol within
the Insight Remote Support Console, Insight Remote Support will not be able to communicate with the device.
If you change the username/password that Insight RS uses to connect to your monitored devices, or if the credentials expire
as part of your security policies, you must modify those corresponding credentials in the Insight RS Console to continue
monitoring your monitored devices.
The required protocols and software are determined by your monitored device type. In some cases more than one protocol
will be required. Some protocols may be used by the Insight RS Console to discover monitored devices while other protocols
may be used to monitor hardware events or retrieve configuration collection information from the monitored devices. The
following table highlights the requirements, but read the chapter for your monitored device type for more detail.
Note
HP Insight RS supports the secure SNMPv3 protocol when it is supported on the monitored device.
Table 21. Required Communication Protocols and Components for HP Insight Remote Support Services
Required protocols and
components
Discovery
Monitoring
Basic Collections
SAN Collections
Notes
HP Servers
ProLiant Gen8
Remote Insight Board Common
Language (RIBCL) Protocol



HP ProLiant Gen8 servers can be monitored using the embedded management
capabilities in the iLO 4 or using a diagnostic agent installed on the operating
system.
Note, if you want to monitor attached devices you need to install the HP Service
Pack for ProLiant as detailed in the ProLiant server section that corresponds to
the operating system below.
RIBCL credentials are required for all HP ProLiant Gen8 servers regardless if the
embedded capabilities or the diagnostic agent are used.
See the “Configuring ProLiant Gen8 Servers” chapter in the Monitored Devices
Configuration Guide.
Windows on
ProLiant
Simple Network Management
Protocol (SNMPv1, SNMPv2 or
SNMPv3)



Must install the HP Service Pack for ProLiant and all providers that ship with it.
Customer can choose to use SNMP or WMI, however to gather SAN Collections
for a ProLiant Windows server, you must use WMI and Service Pack for ProLiant
version 2.8 or later.
See the “Configuring ProLiant Windows Servers” chapter in the Monitored
Devices Configuration Guide.
Windows Management
Instrumentation (WMI)




Linux on ProLiant
Simple Network Management
Protocol (SNMPv1, SNMPv2 or
SNMPv3)



Must install the HP Service Pack for ProLiant and all providers that ship with it.
Customer can choose to use either Telnet or SSH to gather SAN Collections for a
ProLiant Linux server.
See the “Configuring ProLiant Linux Servers” chapter in the Monitored Devices
Configuration Guide.
Telnet

Secure Shell (SSH)

ESX on ProLiant
Simple Network Management
Protocol (SNMPv1, SNMPv2 or
SNMPv3)



See the “Configuring ProLiant VMware ESX Servers” chapter in the
Monitored Devices Configuration Guide.
Secure Shell (SSH)

ESXi on ProLiant
Web-Based Enterprise Management
(WBEM)




See the “Configuring ProLiant VMware ESXi Servers” chapter in the
Monitored Devices Configuration Guide.