HP Insight Remote Support 7.0.9 Release Notes

Issues and suggested actions

Microsoft Internet Explorer window may hang or display black screen

When using the 64-bit version of Internet Explorer 8.x, rapid selections of the main menu drop-down list can cause the user

interface to hang and display a black screen. If you encounter this behavior, HP recommends using the 32-bit version of

Internet Explorer 8.x or using Internet Explorer 9.x.

HP ProLiant Gen8 servers are displayed by their serial number

The HP ProLiant Gen8 server device name may be displayed as a serial number (indicated by an S/N prefix) in the Insight

Remote Support Console in the System Name column. This will happen if remote support for the server is enabled while the

server’s operating system is not running or the Agentless Management Service (AMS) is not installed and enabled. To

enable the IP address to be displayed instead of the serial number, the following steps can be taken:

 Before registering for Insight Remote Support via the iLO 4, or before initiating the discovery of the HP ProLiant Gen8

server’s iLO 4 from the Insight RS console:

 Ensure that the minimum supported firmware version (1.10 or later) is installed to register Insight RS through the

iLO 4

 Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running

 Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the server are entered in

the Insight Remote Support Console

 If you have already successfully registered or discovered the HP ProLiant Gen8 server in Insight RS:

 Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running

 Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the server are entered in

the Insight Remote Support Console

 Click on the serial number in the System Name column and then choose Discover Device. The re-discovery of the device

will result in the IP address being displayed.

HP Authorized Channel Partner default settings may not be retained

The default HP Authorized Channel Partner Provider ID, if entered in the Hosting Device Setup Wizard, may not be retained in

this version. When the installation is completed, please check in the Main Menu, select Company Information -> Channel

Partner tab and re-set the information if it has not been retained. For details, please see the HP Insight Remote Support

Installation and Configuration Guide at www.hp.com/go/insightremotesupport/docs.

How to unregister a Gen8 server from Insight RS

If you wish to no longer temporarily monitor your HP ProLiant Gen8 server, you should clear the Enabled check box from the

Device Summary tab within the Devices section of the HP Insight RS Console. If you wish to no longer permanently monitor

your HP ProLiant Gen8 server, you should delete the device from the Insight RS Console by selecting the device from the

Device Summary view and then choose the Delete Device button from the Device tab.

Unregistering your server directly from the iL04 will also stop monitoring and collections but it will not be reflected correctly

in the Insight RS Console and hence is not recommended.

Service events display an incorrect timestamp in the Insight RS Console

When viewing events and collections in the HP Insight Remote Support Console using a web browser, then any time

displayed will convert to the time zone set in that browser. This is to ensure that the user can see the event timing using

their local time zone. If there are discrepancies between the event time and the event processed time, then you should

check the time and time zone setting on the monitored device. If this is being set externally from a time server or via DHCP,

please ensure that these are correctly connected and set to the appropriate time. Note, even if this issue is seen, it will not

affect the efficient delivery of service by HP or an HP Authorized Service Partner as the Hosting Device time is used as a

reference for service delivery.