HP Insight Remote Support 7.0.9 Release Notes

HP Operations Manager

Incident synchronization is currently only available in this version for HP Operations Manager using the HP SNMP Service

Event Adapter, described above. Customers can alternatively install HP Insight Remote Support Advanced to obtain a full

integration service.

HP SAP Solution Manager

Incident synchronization is currently only available in this version for SAP Solution Manager using the HP SNMP Service Event

Adapter, described above. Customers can alternatively install HP Insight Remote Support Advanced to obtain a full

integration service.

HP Insight Online Integration

HP Insight Online is an addition to the HP Support Center portal for one stop, secure access to product and HP support

information personalized to your IT environment. It is available at no additional cost as part of your warranty, HP Care Pack

Service, or contractual support agreement with HP.

You can configure automatic integration into the HP Insight Online portal when installing HP Insight Remote Support or

subsequently, by entering your HP Passport ID and password. On login into HP Support Center, within the My IT Environment

view, you will automatically see all devices that are registered with HP Insight Remote Support 7.x.

If all HP Insight Remote Support registered devices do not appear automatically in HP Insight Online, it may be possible that

the device was already registered to another person in your company. To see this device in your view, you need them to

share or transfer ownership to yourself. For details and prerequisites, please see the Getting Started with HP Insight Online

Guide at www.hp.com/go/insightremotesupport/docs for details.

Important

When you disable your connection to Insight Online or change to a different HP Passport account, the change takes time to

be reflected in Insight Online. Wait until all of your devices have been removed from your current Insight Online account

before connecting to a new account.

Product support

It is always advisable that you read the HP Insight Remote Support Installation and Configuration Guide before installation.

This document is designed to help and guide you through a successful installation and configuration. However, if you need

further support for HP Insight Remote Support then this is available through your HP’s local Response Centers. Please refer

to www.hp.com/go/rstechsupport, where you will find a wealth of information on HP Insight Remote Support. This includes

access to FAQ’s, peer to peer forums, and the contact details of HP Support.

Before contacting support, you can check if your issue has a solution available. Note that a valid contract and HP Passport

log on is required to view issue solution documents. To view Insight RS issue solutions, complete the following steps:

1. Go to http://www.hp.com and browse to Support → Support & troubleshooting.

2. In the Find by product field, type Insight Remote Support and click Go.

3. In the search results, click HP Insight Remote Support Next Gen Software.

4. In the Most viewed solutions pane, click View all to see the solutions.

HP Insight Remote Support supported versions

The support policy is to support the current and previous major versions of the HP Insight Remote Support solution and its

software components. To this end, HP strongly advises that customers always upgrade to the latest HP Insight Remote

Support version and its components when made available through the embedded software update capability.