HP Insight Remote Support 7.0.9 Release Notes

HP Insight Remote Support 7.0.9 Release Notes
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Management Platform Integration
HP Systems Insight Manager
HP Insight Remote Support 7.0.9 offers the ability to synchronize service incidents with HP Systems Insight Manager (HP
SIM) 7.2 or 7.3. This is enabled by configuring this option in the Integration Adapters menu.
This option only supports HP SIM being installed on the same Hosting Device. If HP SIM is installed on the Hosting Device
before installing HP Insight Remote Support, then the HP SIM Adapter is automatically installed. If HP SIM was installed after
installing HP Insight Remote Support, then the HP SIM Adapter needs to be manually installed. For details, see the HP Insight
Remote Support Installation and Configuration Guide at www.hp.com/go/insightremotesupport/docs.
Important
HP SIM and Insight RS support different versions of the Microsoft Windows operating system. If you intend to synchronize
Insight RS with HP SIM, make sure the Hosting Device operating system is supported by both HP SIM and Insight RS. For HP
SIM operating system support, see the HP Insight Management Support Matrix at
http://www.hp.com/go/insightmanagement/docs.
Whenever there is a change in the status of a service incident, the new incident status is also updated in HP SIM. The most
important incident status changes are the creation and assignment of a case (ticket) in HP’s service workflow and the
closure of the incident once it is completed.
When a case is opened at HP, the case ID is appended to the HP SIM event. This means that customer’s IT support personnel
can provide the case ID whenever they want to communicate with HP.
When configuring this option, you will be able to specify various synchronization options that will allow changes made in HP
SIM to be automatically reflected in HP Insight Remote Support. For details, please see the HP Insight Remote Support 7.0.9
Installation and Configuration Guide at www.hp.com/go/insightremotesupport/docs.
HP strongly advises that customers always upgrade to the latest supported HP SIM version and its components. See Table
19 for supported HP SIM versions:
Table 19. Compatibility Support Matrix
HP SIM release
version
Combination
supported
HP SIM end of
support date
HP Insight Remote Support 7.0.9
7.3.1
1
Y
Active
7.3
1
Y
Active
7.2.2
1
Y
Active (02/28/2015)
7.2
1
Y
Active (08/31/2014)
7.1 and older
N
Not supported
1
HP always recommends installing the latest HotFix. See h18013.www1.hp.com/products/servers/management/hpsim/download.html for details.
For reference, see the HP SIM Support Matrix summarizing the different HP SIM release versions with the corresponding
release and end of support date: http://h18013.www1.hp.com/products/servers/management/hpsim/supportmatrix.html
HP SNMP Service Event Adapter
The SNMP Service Event Adapter provides the ability to forward an SNMP trap to another management application or
ticketing system when an event has been sent to HP for intervention. It contains the same information as displayed in the
user interface but may need formatting to be readable in the receiving application.
Note
Insight Remote Support sends the SNMP trap in the SNMP MIB Type 3 format. For details, please see the Installation and
Configuration Guide at www.hp.com/go/insightremotesupport/docs.