HP Insight Remote Support 7.0.9 Release Notes

HP Insight Remote Support 7.0.9 Release Notes
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Management Platform Integration ......................................................................................................................................... 41
HP Systems Insight Manager ................................................................................................................................................ 41
HP SNMP Service Event Adapter .......................................................................................................................................... 41
HP Operations Manager ......................................................................................................................................................... 42
HP SAP Solution Manager ..................................................................................................................................................... 42
HP Insight Online Integration .................................................................................................................................................... 42
Product support ........................................................................................................................................................................... 42
HP Insight Remote Support supported versions ............................................................................................................. 42
Issues and suggested actions .............................................................................................................................................. 43
Microsoft Internet Explorer window may hang or display black screen ................................................................. 43
HP ProLiant Gen8 servers are displayed by their serial number .............................................................................. 43
HP Authorized Channel Partner default settings may not be retained ................................................................... 43
How to unregister a Gen8 server from Insight RS ....................................................................................................... 43
Service events display an incorrect timestamp in the Insight RS Console ............................................................. 43
A device appears without a discovery taking place ..................................................................................................... 44
Duplicate records created in Insight Online when the same device is discovered twice ..................................... 44
Unexpected device discovery ........................................................................................................................................... 44
Multiple location ID and partner configured .................................................................................................................. 44
Unhealthy Monitoring & Collections even when protocols are setup correctly .................................................... 44
Cannot log on to the Insight RS Console as an Administrator .................................................................................. 45
Sign up to receive Insight Remote Support communications ........................................................................................... 45
We appreciate your feedback ................................................................................................................................................... 45
Appendix A – Updating existing Insight RS installations ..................................................................................................... 46
Port adjustments needed ..................................................................................................................................................... 47
Appendix B – Required Protocols and Components ............................................................................................................ 48
Appendix C – Event Log Monitoring Collector ....................................................................................................................... 54
Documentation ............................................................................................................................................................................ 54
HP Insight Remote Support .................................................................................................................................................. 54
Related Information ............................................................................................................................................................... 55