HP Insight Remote Support 7.0.9 Release Notes

HP Insight Remote Support 7.0.9 Release Notes
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HP ProLiant Servers
The following HP ProLiant servers and their attached devices including Modular Smart Arrays (MSA) are supported when HP
Insight Management (IM) Agents revision 7.1 or higher or HP Insight Management WBEM Providers revision 2.3.0.0 or higher
are installed on these servers. It is strongly recommended that you upgrade to the latest Insight IM Agent and WBEM
Provider versions as some models are only supported with a later version.
Note
Not all ProLiant models are supported by the WBEM (WMI) providers. Refer to the provider supported product list to
determine whether your model is supported; if it is not, use SNMP. The Service Pack for ProLiant (SPP) is a software bundle
that includes drivers, utilities, and management agents for ProLiant device(s). The most current version is also available at:
www.hp.com/go/spp/download. See the Service Pack for ProLiant Server Support Guide at
www.hp.com/go/spp/documentation for specific server and management agent support.
The following HP ProLiant servers are supported with HP SNMP Agent or HP WBEM Provider support (See the Important
note below):
Table 7. Supported HP ProLiant servers
Server model
HP ProLiant BL Servers
HP ProLiant BL Server Blades (p-class, c-class) including
 HP ProLiant BL685c G7 servers
HP ProLiant DL servers
HP ProLiant DL 100, 300, 500, 700 and 900 Series Servers including
 HP ProLiant DL580s G7 servers
 HP ProLiant DL585 G7 servers
HP ProLiant ML servers
HP ProLiant ML 100, 300 and 500 Series Servers
HP ProLiant SL servers
HP ProLiant SL Scalable Systems including
 HP ProLiant SL335 G7 servers
 HP ProLiant SL4545 G7 servers
HP ProLiant Multi Node servers
HP ProLiant 1000-series Multi Node Servers
HP ProLiant workstation blades3
HP ProLiant Workstation Blades including
 HP ProLiant WS460c G6 Workstation Blades
Important
HP only provides limited remote support for customers using HP ProLiant servers prior to generation 4. As with standard
support, HP Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HP products
and send information about failure events to HP.
However, if there are issues with the operation of the remote monitoring features of HP Insight Remote Support version 7.x
for these specific products, including the remote discovery or the reporting of failure events to HP, then HP will resolve such
issues in a commercially reasonable manner but without guarantee of an immediate response or a resolution. If a failure
event is successfully received at HP, it is managed according to the support level agreement.
HP ProLiant 1x5 series servers are not supported as they do not have any supported diagnostic agent.
HP ProLiant 100 G6/G7 series server support requires HP Insight Management v8.22 or higher for SNMP protocols or HP
Insight Management WBEM Providers v2.4 or higher. HP Insight Management WBEM Providers are available for download
from http://h18013.www1.hp.com/products/servers/management/wbem/providerdownloads.html.
HP ProLiant WS460c Workstation Blade support requires HP Insight Management Agents for Windows Server 2003/2008
v8.3 or higher, which is available for download from http://h18013.www1.hp.com/products/servers/management/im-
agents/downloads.html?jumpid=reg_R1002_USEN.
On the preceding servers, the following Operating Systems are supported by Insight Remote Support 7.0.9, providing they
are also supported by that model of hardware: