HP Insight Remote Support 7.0.9 Release Notes

Important

VMware vCenter features that are not supported on a Virtual Machine based Hosting Device includes VMware Distributed

Resource Scheduler (DRS), VMware High Availability (HA), VM cloning, VM copying and Physical to Virtual (P2V) Migrations

with the VMware vCenter Converter.

Citrix XenServer operating system support

The following Citrix XenServer versions are supported:

 Citrix XenServer 5.5 and 5.6 including Update versions

 Citrix XenServer 6.0, 6.1 and 6.2 including Update versions

A compatibility support matrix for HP ProLiant servers running Citrix XenServer can be found at

http://h18004.www1.hp.com/products/servers/software/citrix/hpcitrixcert.html

Software prerequisite

.NET Framework Requirements

 Microsoft .NET Framework 3.5 or later is required

This is a Windows component and can be found in the Add/Remove Features dialog in the Server Manager. If .NET

Framework 3.5 is not listed, we strongly advise that you obtain it and any patches or updates on a regular basis from the

Microsoft web site.

Access Requirements

You must have administrative rights to Microsoft Windows on the Hosting Device. HP requires using the same Windows

account on the Hosting Device to install and configure Insight Remote Support.

Important

Due to enhanced security features in Windows 2008 and later, HP recommends that you run the installation as user

administrator or as a user in the Administrators group.

Compatibility with other applications

The HP Insight Remote Support software is compatible with the following applications, being installed on the same Hosting

Device:

 HP Systems Insight Manager (HP SIM) 7.2 or 7.3

HP SIM and Insight RS support different versions of the Microsoft Windows operating system. If you intend to synchronize

Insight RS with HP SIM, make sure the Hosting Device operating system is supported by both HP SIM and Insight RS. For HP

SIM operating system support, see the HP Insight Management Support Matrix at

www.hp.com/go/insightmanagement/docs.

For more details on the integration with Systems Insight Manager, please see the Management Platform Integration section

below.

Supported Web browsers

 Microsoft Internet Explorer, versions 8.x, 9.x and 10.x

 Mozilla Firefox, versions 24.x Extended Support Release (ESR) and 26.x Mainstream

 Google Chrome, version 31.x

HP Server requirements and recommendations

The following products are supported by HP Insight Remote Support 7.0.9 for monitoring and configuration collections.

Please see the table in Appendix B for the appropriate providers to be installed and configured by hardware and operating

system version.