HP Insight Remote Support 7.0.9 Release Notes

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Important

If you are installing or retaining HP Systems Insight Manager on the same Hosting Device, then the extra resources and

requirements needed for this application should be added accordingly. See the HP Systems Insight Manager Installation and

Configuration Guide for Windows at www.hp.com/go/foundationmgmt/docs for details.

Number of Monitored Devices supported

This solution has been optimized to support up to 2,500 monitored devices per Hosting Device. If you need to manage more

devices then HP strongly recommends that you leverage multiple Insight Remote Support installations, either on multiple

physical servers or installed on its own supported virtual machine.

Normally, each physical device counts as one when calculating the overall maximum device number, e.g. a ProLiant server

and its ILO 4 only count as a single device. However, there are some exceptions that need to be taken into account as listed

below:

 HP ProLiant Gen8 servers using the embedded iLO 4 capabilities when AHS collections are turned on, count as 5 devices

(without AHS collections, each server counts as one device)

 Each networking switch counts as 4 devices

 Each HP StoreVirtual 4xxx Storage Node counts as 30 devices

 Each HP StoreAll Network Storage System counts as 3 devices

 Each Tape Library counts as 4 devices

 Each HP P2000/MSA device counts as 4 devices

 Each HP P6000 Enterprise Virtual Array counts as 8 devices

 Each VMware vCenter server installation counts as 4 devices

 Any device that is configured as part of a SAN collection, adds an additional count of 4 devices

Configuration Collection capabilities

HP Insight Remote Support 7.0.9 has the ability to collect configuration information from your monitored devices managed

centrally from the Hosting Device.

These services are initiated when the devices register and further collections are automatically scheduled by default. These

configuration collections enable the following:

 HP Support to provide improved technical support

 Data collections provide HP (or your nominated HP Authorized Channel Partner) with information on the monitoring

health of each of your devices. This is displayed in Insight Online if you have chosen this option

 Certain HP Proactive services have a mandatory requirement for remote support monitoring and collections enabled on

all devices for the customer to receive all the features and service deliverables provided under the service. This means

HP is not obligated to provide delivery of proactive entitlements for disabled collections for these devices until such time

as the remote support monitoring & collection functionality is restored.

 Optionally, if during installation or subsequently you have requested HP or your preferred HP Authorized Chanel Partner

to provide recommendations that may improve your environment

Important

Dependent on the collection type, additional disk space needs to be allocated to allow configuration collections to operate

correctly. Note, all collections have a number that are retained for historic records. Additionally, collections are compressed

by a ratio of ten to one when they are retained but consideration for disk space should be given if multiple collections are

run at the same time. The only exception is Active Health System (AHS) Collections that are not compressed. Please see

Table 6 for details on how to calculate the required disk space.

Table 6. Collection types and disk space requirements

Schedule

Frequency

(default schedule)

Average size

per collection

(compressed)

Number of

collections

retained

Note

Active Health System (AHS) Collection

HP ProLiant Gen8

Weekly

25 MB

Applicable for HP ProLiant Gen8 servers only,

independent if the server is using the embedded

management capabilities in the iLO 4 or using a

diagnostic agent installed on the operating system.

For details, see the ProLiant Gen8 server section