HP Insight Remote Support Release Notes Software Version: 7.0.9 Contents Legal notices .................................................................................................................................................................................. 4 Document Revision History ......................................................................................................................................................... 4 About this document .........................................
HP Insight Remote Support 7.0.9 Release Notes HP Server requirements and recommendations .................................................................................................................. 14 HP ProLiant Servers................................................................................................................................................................ 15 Microsoft Windows support ...............................................................................................
HP Insight Remote Support 7.0.9 Release Notes Management Platform Integration ......................................................................................................................................... 41 HP Systems Insight Manager ................................................................................................................................................ 41 HP SNMP Service Event Adapter .......................................................................................
HP Insight Remote Support 7.0.9 Release Notes Legal notices The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice.
HP Insight Remote Support 7.0.9 Release Notes About this document This document lists the minimum hardware, software prerequisites and supported products for installing and running the HP Insight Remote Support 7.0.9 software. Only products running the supported operating system versions with the specified prerequisites are eligible for support from Hewlett-Packard. By default, any unspecified products or operating system versions not listed in this document are considered to be unsupported.
HP Insight Remote Support 7.0.9 Release Notes Table 3. New product support introduced with HP Insight Remote Support 7.0.9 HP Storage DL560 Gen8 ML350e Gen8 HP StoreAll Storage – HP StoreAll 8200 Gateway – HP StoreAll 8800 Storage – HP StoreAll Operating System v6.
HP Insight Remote Support 7.0.9 Release Notes Product architecture HP Insight Remote Support leverages a distributed architecture that is divided into two types of systems: Hosting Device and Monitored Device. Hosting Device: This is a Windows ProLiant server or Windows virtual guest on a VMware, Citrix or Hyper-V virtual machine that hosts the HP Insight Remote Support application and initiates all central remote support operations.
HP Insight Remote Support 7.0.9 Release Notes Installation directory HP Insight Remote Support 7.0.9 can be installed in a location other than the default directory (C: \ drive). This includes the default location for program files, configuration files, database files, and log files. Note Installation directories must be seen by Microsoft Windows as local drives and not network drives. Insight RS cannot be executed from a single shared disk by multiple computers.
HP Insight Remote Support 7.0.9 Release Notes Supported Hosting Device hardware HP Insight Remote support is supported only on HP ProLiant servers: Any HP ProLiant G4 or above (x86 system) with Insight Management Agent or WBEM Provider support Any HP ProLiant G4 or above (x64 system) with Insight Management Agent or WBEM Provider support Refer to the ProLiant server section below for more details of Insight Management Agent or WBEM Provider support.
HP Insight Remote Support 7.0.9 Release Notes Important If you are installing or retaining HP Systems Insight Manager on the same Hosting Device, then the extra resources and requirements needed for this application should be added accordingly. See the HP Systems Insight Manager Installation and Configuration Guide for Windows at www.hp.com/go/foundationmgmt/docs for details. Number of Monitored Devices supported This solution has been optimized to support up to 2,500 monitored devices per Hosting Device.
HP Insight Remote Support 7.0.9 Release Notes Table 6. Collection types and disk space requirements Schedule Frequency (default schedule) Average size per collection (compressed) Number of Note collections retained below.
HP Insight Remote Support 7.0.9 Release Notes Table 6.
HP Insight Remote Support 7.0.
HP Insight Remote Support 7.0.9 Release Notes Important VMware vCenter features that are not supported on a Virtual Machine based Hosting Device includes VMware Distributed Resource Scheduler (DRS), VMware High Availability (HA), VM cloning, VM copying and Physical to Virtual (P2V) Migrations with the VMware vCenter Converter. Citrix XenServer operating system support The following Citrix XenServer versions are supported: Citrix XenServer 5.5 and 5.6 including Update versions Citrix XenServer 6.0, 6.
HP Insight Remote Support 7.0.9 Release Notes HP ProLiant Servers The following HP ProLiant servers and their attached devices including Modular Smart Arrays (MSA) are supported when HP Insight Management (IM) Agents revision 7.1 or higher or HP Insight Management WBEM Providers revision 2.3.0.0 or higher are installed on these servers. It is strongly recommended that you upgrade to the latest Insight IM Agent and WBEM Provider versions as some models are only supported with a later version.
HP Insight Remote Support 7.0.9 Release Notes Microsoft Windows support For a detailed list of supported Windows operating system versions supported by ProLiant servers please see the following support page at www.hp.
HP Insight Remote Support 7.0.9 Release Notes Linux support A compatibility support matrix for Linux operating systems on HP ProLiant servers can be found at http://h18004.www1.hp.com/products/servers/linux/hplinuxcert.html. Linux operating support includes: Red Hat Enterprise Linux 6.x (AMD64, EM64T, x86) Red Hat Enterprise Linux 5.x (AMD64, EM64T, x86) Red Hat Enterprise Linux 4.
HP Insight Remote Support 7.0.9 Release Notes HP ProLiant Gen8 Servers The following HP ProLiant Gen8 servers are supported with this release: Table 8.
HP Insight Remote Support 7.0.9 Release Notes Important When setting up the iLO 4, it is important to set the time zone. If the time zone is not set, events sent to Insight Remote Support are displayed with a GMT offset. In iLO 4, browse to Administration Network SNTP Settings to set the correct time zone. 3. Install the appropriate diagnostic agents and then discover the HP ProLiant Gen8 itself (not the iLO 4) from the Insight Remote Support Console.
HP Insight Remote Support 7.0.9 Release Notes Note Installation of SUSE Linux Enterprise Server 11 SP1 does not recognize the chipset on HP ProLiant Gen8-Series servers using the kISO for installation. Refer to the Customer Advisory for more details. SUSE Linux Enterprise Server for SAP Applications is based on the latest proven version of SUSE Linux Enterprise Server 11 Service Pack 2 and inherits all software and hardware certifications. Canonical Ubuntu 12.
HP Insight Remote Support 7.0.9 Release Notes HP Integrity rx6600 HP Integrity rx7620 / rx7640 HP Integrity rx8620 / rx8640 HP Integrity Bladesystem servers HP Integrity BL860c and BL870c Including Service Media Library Links for BL860c/BL870c callouts HP Integrity BL860c i2 Blade servers (HP-UX 11i v3, OpenVMS 8.4 and Windows 2008 R2 operating system only) HP Integrity BL870c i2 Blade servers (HP-UX 11i v3, OpenVMS 8.
HP Insight Remote Support 7.0.9 Release Notes Microsoft Windows support HP always recommends installing the HP Integrity Insight Management Agents or HP Integrity WBEM Providers from the HP Integrity Support Pack for Windows rather than installing the agents alone. For more information, visit http://h20341.www2.hp.com/integrity/us/en/os/windows-on-integrity-releases.html.
HP Insight Remote Support 7.0.9 Release Notes HP-UX operating system prerequisites Important – Information for all HP-UX versions It is Critical that System Fault Management (SFM) is the last software component installed or upgraded from the list below. System Management Web is optional, but it allows you to take full advantage of System Fault Management’s EVWEB GUI component which allows viewing of events handled by SFM on the host.
HP Insight Remote Support 7.0.9 Release Notes Table 10. Required software components for HP-UX 11i v2 Version required Notes PHSS_36870 System Fault Management (SFM) B.07.01.01.yy System Fault Management (May, 2009) or later See the System Fault Management Release Notes for more details and additional SFM prerequisites at www.hp.com/go/hpuxdiagnostics-sfm-docs. Table 11. Required software components for HP-UX 11i v3 HP-UX Operating Environment 11iv3 Version required Notes EVM-EventMgr B.11.
HP Insight Remote Support 7.0.9 Release Notes HP BladeSystem Enclosures HP Insight Remote Support monitoring is limited to the Enclosure and the Onboard Administrator (OA). Monitoring of the devices within the Enclosure requires the additional steps of discovery and configuration of those devices to be monitored.
HP Insight Remote Support 7.0.9 Release Notes rp2400 series (A-Class) rp5400 series (L-Class) D,K,R,T,V (Class) HP NonStop Server Systems HP NonStop Server systems are currently not supported with the HP Insight Remote Support 7.0.9 software, but can be monitored with the HP Insight Remote Support Advanced software. HP AlphaServer Systems HP only provides limited remote support for customers using HP Alpha servers. As with standard support, HP Insight Remote Support version 7.
HP Insight Remote Support 7.0.9 Release Notes detailed description of how to configure remote monitoring for your eligible non-HP servers through HP Insight Remote Support 7.x, please contact your HP Account Support team to setup the customization for your delivery. HP Storage This release supports monitoring support for the following storage products. Please see the table in Appendix B for the appropriate providers to be installed and configured by hardware type.
HP Insight Remote Support 7.0.9 Release Notes Table 15.
HP Insight Remote Support 7.0.9 Release Notes All variants of HP P2000/Modular Smart Arrays are supported with this release. This includes: MSA1000 series Important The MSA1000 series is only supported when attached to a HP ProLiant server using SNMP protocol. It is not discovered or monitored as a separate device but supported through the diagnostic agent installed and configured on the server. The HP ProLiant’s entitlement to service is applied for the MSA 1000 series.
HP Insight Remote Support 7.0.9 Release Notes HP StoreEasy Storage (formerly Commercial NAS) WMI needs to be configured and enabled on the File Serving Nodes to send hardware events to the Hosting Device. For setup instructions, see the HP Insight Remote Support Monitored Devices Configuration Guide available at www.hp.com/go/insightremotesupport/docs.
HP Insight Remote Support 7.0.9 Release Notes HP 8/20q Fibre Channel Switches HP 2/8q Fibre Channel Switches Note Older 1GB Brocade switches (1 GB) and M-Class Switches are not supported. HP Virtual Library Systems SNMP needs to be configured in Command View for Virtual Library System (VLS) to send traps to the Hosting Device. For setup instructions, see the HP Insight Remote Support Monitored Devices Configuration Guide available at www.hp.com/go/insightremotesupport/docs.
HP Insight Remote Support 7.0.9 Release Notes HP Tape Blades Note Insight RS does not support standalone (non-library) tape blades. HP Ultrium 448c Tape Blades are monitored via the diagnostic agent installed on the server to which they are attached. Product support includes: HP Ultrium 448c Tape Blade HP StoreOnce Backup (D2D) Ensure that SNMP service is enabled and public community credentials are configured for the monitored device to be able to send events to the Hosting Device.
HP Insight Remote Support 7.0.9 Release Notes HP Enterprise Secure Key Manager HP Enterprise Secure Key Manager is currently not supported with the HP Insight Remote Support 7.0.9 software, but can be monitored with the HP Insight Remote Support Advanced software. HP Networking Switches HP Insight Remote Support 7.0.9 provides product support for selected HP Networking Switches.
HP Insight Remote Support 7.0.9 Release Notes Table 17.
HP Insight Remote Support 7.0.9 Release Notes Table 17.
HP Insight Remote Support 7.0.9 Release Notes Table 17.
HP Insight Remote Support 7.0.9 Release Notes Table 18.
HP Insight Remote Support 7.0.9 Release Notes Table 18.
HP Insight Remote Support 7.0.9 Release Notes Table 18.
HP Insight Remote Support 7.0.9 Release Notes Rack and Power HP Modular Cooling System Modular Cooling Systems are monitored through the management module that is installed on the Modular Cooling System. Insight Remote Support automatically detects management modules as part of the device discovery process. The management module should be installed and running before attempting discovery, and SNMPv1 must be configured on the Modular Cooling System so that Insight Remote Support can communicate with it.
HP Insight Remote Support 7.0.9 Release Notes Management Platform Integration HP Systems Insight Manager HP Insight Remote Support 7.0.9 offers the ability to synchronize service incidents with HP Systems Insight Manager (HP SIM) 7.2 or 7.3. This is enabled by configuring this option in the Integration Adapters menu. This option only supports HP SIM being installed on the same Hosting Device.
HP Insight Remote Support 7.0.9 Release Notes HP Operations Manager Incident synchronization is currently only available in this version for HP Operations Manager using the HP SNMP Service Event Adapter, described above. Customers can alternatively install HP Insight Remote Support Advanced to obtain a full integration service. HP SAP Solution Manager Incident synchronization is currently only available in this version for SAP Solution Manager using the HP SNMP Service Event Adapter, described above.
HP Insight Remote Support 7.0.9 Release Notes Issues and suggested actions Microsoft Internet Explorer window may hang or display black screen When using the 64-bit version of Internet Explorer 8.x, rapid selections of the main menu drop-down list can cause the user interface to hang and display a black screen. If you encounter this behavior, HP recommends using the 32-bit version of Internet Explorer 8.x or using Internet Explorer 9.x.
HP Insight Remote Support 7.0.9 Release Notes A device appears without a discovery taking place If a customer configures an SNMP diagnostic agent on a monitored device with the trap destination set to the Insight RS Hosting Device, it is assumed that the intention is to have this device monitored. Hence, if this device sends an SNMP trap to the Hosting Device, it will automatically initiate a discovery.
HP Insight Remote Support 7.0.9 Release Notes Cannot log on to the Insight RS Console as an Administrator You are using a domain user account and this account is a member of a domain group which in turn is a member of the domain Administrators group. Additionally, User Account Control (UAC) is turned on. For example: You cannot log on to the Insight RS Console with user MYDOMAIN\myusername and, MYDOMAIN\myusername is a member of the group MYDOMAIN\specialusers.
HP Insight Remote Support 7.0.9 Release Notes Appendix A – Updating existing Insight RS installations HP Insight Remote Support 7.0.9 replaces all of the capabilities and product coverage found in HP Insight Remote Support Standard. Additionally, Insight RS 7.0.9 can also be used as an alternative to Insight Remote Support Advanced (RSA) with the exceptions listed in Table 20 below.
HP Insight Remote Support 7.0.9 Release Notes Port adjustments needed TCP/IP port 7905 needs to be opened for Insight RS 7.x to communicate with monitored devices that use WBEM/WMI. Insight RSS and RSA use TCP/IP port 7906 to communicate from the monitored devices to the Hosting Device/Central Management Server. Insight RS 7.x now uses port 7906 for the Insight RS Console and when using the Onboard Administrator and HP ProLiant Gen8 iLO 4 embedded Insight Remote Support capabilities. Insight RS 7.
HP Insight Remote Support 7.0.9 Release Notes Appendix B – Required Protocols and Components Table 21 below describes what protocols and software components need to be installed and configured to enable remote monitoring, basic configuration collections or SAN configuration collections for the devices monitored by Insight Remote Support.
HP Insight Remote Support 7.0.9 Release Notes Basic Collections SAN Collections Monitoring Required protocols and components Discovery Table 21. Required Communication Protocols and Components for HP Insight Remote Support Services (continued) Notes HP Servers Citrix Xen Server on ProLiant Simple Network Management Protocol (SNMPv1, SNMPv2 or SNMPv3) See the “Configuring ProLiant Citrix Xen Servers” chapter in the Monitored Devices Configuration Guide.
HP Insight Remote Support 7.0.9 Release Notes Monitoring SAN Collections Discovery Required protocols and components Basic Collections Table 21. Required Communication Protocols and Components for HP Insight Remote Support Services (continued) Configuration collections are not supported, except when the OpenVMS server is part of a SAN collection. See the HP AlphaServer Systems section for information about support for this platform.
HP Insight Remote Support 7.0.9 Release Notes Monitoring Basic Collections SAN Collections Required protocols and components Discovery Table 21.
HP Insight Remote Support 7.0.9 Release Notes HP StoreEver MSL (formerly Modular Systems Library) SAN Collections Basic Collections Monitoring Required protocols and components Discovery Table 21. Required Communication Protocols and Components for HP Insight Remote Support Services (continued) Notes See the “Configuring StoreEver Tape Libraries” chapter in the Monitored Devices Configuration Guide.
HP Insight Remote Support 7.0.9 Release Notes SAN Collections Basic Collections Monitoring Required protocols and components Discovery Table 21.
HP Insight Remote Support 7.0.9 Release Notes Appendix C – Event Log Monitoring Collector The Event Log Monitoring Collector (ELMC) provides error condition detection of the event log of specific monitored endpoint system and communicates these events to HP Insight Remote Support for analysis. The ELMC software is made available on the Hosting Device by downloading it from the Administrators Software Updates page.
HP Insight Remote Support 7.0.9 Release Notes HP Insight Online Reporting Guide This guide describes the Reports tab on the HP Insight Online main page, enabled through HP Insight Remote Support. Use this guide as an introduction to the available reports and as a reference for your reporting needs. HP Insight Remote Support forum at http://h30499.www3.hp.com/t5/Insight-Remote-Support/ct-p/itrc-302 for discussions about HP Insight Remote Support.
