HP Insight Remote Support 7.0.9 Quick Installation Guide

Completing the Setup Wizards
4 Completing the Setup Wizards
After installation, you must complete the Setup Wizards to discover your devices, configure default
settings and connect to HP.
4.1 Configure Monitored Devices
The tasks in the following table describe how to prepare your devices for remote support:
Task
Required/
Optional
Completed?
Make sure Insight RS supports the devices you want monitored by
referring to the HP Insight Remote Support Release Notes.
Required
Make sure each device to be monitored by HP Insight RS has a valid
warranty, HP Care Pack Service, or support contract agreement with HP.
Access the “Contract and Warranty” service in the HP Support Center to
view this information.
Required
Make sure your devices have valid IP addresses and that each device is
connected to your network.
Required
Install and configure required communication protocols and components
on your devices for Remote Support services.
Reference the HP Insight Remote Support Monitored Devices
Configuration Guide for information about configuring your specific
devices.
Required
4.2 Complete Monitored Device Setup Wizard
The Monitored Device Setup Wizard prompts you to complete the following tasks:
Note: After completing the Setup Wizards, you can discover additional devices by selecting Discovery in
the Main Menu.
Task
Required/
Optional
Completed?
On the Credentials screen, add your devices’ protocols and credentials.
See the HP Insight Remote Support Monitored Devices Configuration
Guide for the specific protocols you need to configure for your devices.
Required
On the Sources screen, add the IP addresses, Windows domains, and
local networks you want to discover. HP recommends limiting discovery
only to those devices you want to monitor.
Required
On the Discover Devices screen, click Start Discovery to discover and
verify the readiness of your devices to be monitored. The discovery results
appear in the All Devices table. Devices with an error icon need additional
configuration before they are ready to be monitored.
After completing the Hosting Device Setup Wizard, you can troubleshoot
any devices that have issues in the Insight RS Console. (See
Verify
Monitored Device Health.)
Required
HP Insight Remote Support: Quick Installation Guide Page 8 of 13