HP Insight Remote Support 7.0.9 Quick Installation Guide

Fulfilling Pre-Installation System Requirements
2.2 Fulfill Software Requirements
Before installing Insight RS, complete the following software requirements:
Software Requirement
Required/
Optional
Completed?
Make sure the Hosting Device is running a supported Microsoft Windows
operating system.
Required
Make sure a supported web browser is installed:
• Microsoft Internet Explorer 8.x, 9.x, and 10.x
• Mozilla Firefox 24.x ESR and 26.x
• Google Chrome 31.x
Required
Install Microsoft .Net 3.5 or later. Required
Before installing Insight RS perform a Windows update, and restart the
system.
Required
Make sure you have access to the local administrative account on the
Hosting Device using either a local or remote desktop console.
Required
Disable IPv6 on the Hosting Device. Insight RS only supports the IPv4
networking protocol.
Required
Make sure your Hosting Device has a valid static IP address, and that it is
connected to your network.
Required
Configure communication from your web browser to Insight RS:
• Open port 7906 (HTTPS). This enables you to access the browser
remotely. This port should be opened inbound into the Hosting
Device.
Required
Configure communication from the Hosting Device to HP:
• Open port 443 (HTTPS). This enables Insight RS to submit
incidents to and retrieve warranty and contract information from
the HP Data Center.
• Set firewall rules to allow access to HP using the alias
services.isee.hp.com. All data sent to HP is through an HTTPS
connection to this destination.
• Configure Domain Name System (DNS) on the Hosting Device.
Hostname resolution is required.
Required
Configure communication between the Hosting Device and your monitored
devices:
• Open firewall settings between the Hosting Device and your
monitored devices.
• Install and enable SNMP on the Hosting Device.
• Set the SNMP Trap Service Startup Type to Automatic.
Required
HP Insight Remote Support: Quick Installation Guide Page 5 of 13