HP Insight Remote Support 7.0.9 Quick Installation Guide

Completing Post-Installation Configuration
5.4 Configure Additional Information
To add additional settings to the default Insight RS configuration, complete the following tasks:
Task
Required/
Optional
Completed?
Create device groups using the
Device Groups
menu.
Optional
Configure additional protocol credentials on the Company Information →
Named Credentials tab.
Optional
Add additional contacts on the Company Information → Contacts tab.
If you purchased contracts that cover non-regular business hours, make
sure the Special instructions for support delivery field specifies that HP
can contact you outside of regular business hours.
Optional
Add additional sites on the
Company Information
→
Sites
tab.
Optional
Add additional Channel Partners on the Company Information →
Channel Partners tab. The HP Authorized Service Partner and HP
Authorized Reseller IDs typed in the Hosting Device Setup Wizard during
the initial Insight RS configuration are set as the defaults and are
associated with all newly discovered devices.
Optional
5.5 Maintain Hosting Device Health
To check the health of your Hosting Devices, complete the following tasks on a regular basis:
Task
Required/
Optional
Completed?
Regularly check the Administrator Settings → Version Control tab for
any pending software updates.
Required
Regularly check the Hosting Device Health status at the top of each screen
to make sure the status is healthy.
Required
5.6 Maintain Monitored Device Health
To check the health of your monitored devices, complete the following tasks on a regular basis:
Task
Required/
Optional
Completed?
Regularly check the Devices → Device Summary tab to ensure
collections are triggered and monitoring is still operational for the Hosting
Device and each monitored device. A success icon ( ) indicates the
device is working properly.
Required
Regularly check the Devices → Device Summary tab to view the current
status for your devices. If a device has an error icon ( ) in its Status
column, update the information that is causing the issue. By default, Insight
RS is automatically set to discover new devices once a month.
Required
HP Insight Remote Support: Quick Installation Guide Page 12 of 13