HP Insight Remote Support 7.0.9 Quick Installation Guide

Completing Post-Installation Configuration
Task
Required/
Optional
Completed?
The system enables basic configuration collections by default and sends
the collections to HP for enhanced information during troubleshooting or to
receive proactive recommendations. Verify a basic collection was sent as
part of the device discovery on the Collection Services → Basic
Collection Results tab.
Note: A success icon ( ) indicates a successful collection; an error icon (
) indicates an error occurred. If no collections exist, click the
Collection Schedules tab, select an appropriate collection type
(AHS or Server Basic) and click Run Now.
After the collection completes, the page refreshes and displays the results.
HP does not collect information related to your business. HP manages
data according to the HP Data Privacy policy. For details on the collected
configuration information, see the HP Insight Remote Support Security
White Paper.
Required
Send a test event from the monitored devices to check end-to-end
connectivity to HP. See the HP Insight Remote Support Monitored Devices
Configuration Guide for detailed steps.
Note: Not all devices have the ability to send a test event.
Required
5.3 Enable Integration Adapters and Settings
To enable Integration Adapters and enable other settings, complete the following tasks:
Task
Required/
Optional
Completed?
Configure Insight RS to interface with HP SIM through the included
adapter to forward Insight RS service events to HP SIM, or have
discovered devices and their credentials synchronized from HP SIM to
Insight RS.
In the Insight RS Console, install the HP Systems Insight Manager (HP
SIM) Adapter from the Administrator Settings → Version Control tab.
After installation, enable and configure the HP SIM Adapter on the
Administrator Settings → Integration Adapters tab.
Note: A supported version of HP SIM must be installed first.
Optional
Enable the Email Adapter on the Administrator Settings → Integration
Adapters tab. HP highly recommends you enable the Email Adapter and,
at the minimum, select the following notifications: Case Opened,
Application Failure, Entitlement Expiration, and Device Change.
Optional
Enable the SNMP Service Event Adapter on the Administrator Settings
→ Integration Adapters tab to forward service events from Insight RS to
another management application.
Optional
Grant operator-level access to any user authenticated by the operating
system, regardless of group membership on the Administrator Settings
→
Settings
tab.
Optional
HP Insight Remote Support: Quick Installation Guide Page 11 of 13