HP Insight Remote Support Quick Installation Guide Software Version: 7.0.
Contents Contents .......................................................................................................................................... 2 1 About HP Insight Remote Support ..................................................................................... 3 1.1 How to Use This Guide .......................................................................................... 3 2 Fulfilling Pre-Installation System Requirements ...........................................................
About HP Insight Remote Support 1 About HP Insight Remote Support HP Insight Remote Support (RS) 7.0.9 software is a centralized and standalone remote monitoring solution that enables intelligent event diagnosis and automatic, secure submission of hardware event notifications to HP. Insight RS can be installed on a Microsoft® Windows® ProLiant server or VMware, Citrix or Hyper-V virtual guest. HP Insight RS 7.0.9 supports HP servers, storage, and network devices.
Fulfilling Pre-Installation System Requirements 2 Fulfilling Pre-Installation System Requirements 2.1 Fulfill Hardware Requirements Before installing Insight RS, complete the following hardware requirements: Hardware Requirement A supported 32-bit or 64-bit Microsoft® Windows® ProLiant server with a valid warranty or contract. Refer to the HP Insight Remote Support Release Notes to make sure your ProLiant server is supported as the Hosting Device.
Fulfilling Pre-Installation System Requirements 2.2 Fulfill Software Requirements Before installing Insight RS, complete the following software requirements: Software Requirement Required/ Optional Make sure the Hosting Device is running a supported Microsoft Windows operating system. Required Make sure a supported web browser is installed: Required • Microsoft Internet Explorer 8.x, 9.x, and 10.x • Mozilla Firefox 24.x ESR and 26.x • Google Chrome 31.x Install Microsoft .Net 3.5 or later.
Fulfilling Pre-Installation System Requirements Software Requirement Install and configure the required software to monitor the Hosting Device with Insight RS. Refer to the HP Insight Remote Support Monitored Devices Configuration Guide for information about configuring your Hosting Device. 2.
Installing and Configuring Insight Remote Support 3 Installing and Configuring Insight Remote Support 3.1 Download and Install Insight RS Software To download and install Insight RS, complete the following tasks: Task Required/ Optional Download Insight RS to the Hosting Device from the HP Software Depot at www.software.hp.com. Required On the Hosting Device, run the self-extracting executable file to install Insight RS.
Completing the Setup Wizards 4 Completing the Setup Wizards After installation, you must complete the Setup Wizards to discover your devices, configure default settings and connect to HP. 4.1 Configure Monitored Devices The tasks in the following table describe how to prepare your devices for remote support: Task Required/ Optional Make sure Insight RS supports the devices you want monitored by referring to the HP Insight Remote Support Release Notes.
Completing the Setup Wizards Task Required/ Optional After discovery, you can export a health report of the devices in your environment to determine how many are ready to be monitored by Insight RS, and also let HP or your Channel Partner to determine the effort it would take to configure your devices and deploy Insight RS in your environment. 4.
Completing Post-Installation Configuration 5 Completing Post-Installation Configuration After installing and configuring Insight RS and discovering your devices, you can complete the configuration of any monitored devices that are not ready to be monitored. There are also several optional tasks you can perform. 5.
Completing Post-Installation Configuration Task The system enables basic configuration collections by default and sends the collections to HP for enhanced information during troubleshooting or to receive proactive recommendations. Verify a basic collection was sent as part of the device discovery on the Collection Services → Basic Collection Results tab. Required/ Optional Completed? Required Note: A success icon ( ) indicates a successful collection; an error icon ( ) indicates an error occurred.
Completing Post-Installation Configuration 5.4 Configure Additional Information To add additional settings to the default Insight RS configuration, complete the following tasks: Task Required/ Optional Create device groups using the Device Groups menu. Optional Configure additional protocol credentials on the Company Information → Named Credentials tab. Optional Add additional contacts on the Company Information → Contacts tab.
Contacting Support and Accessing Additional Resources 6 Contacting Support and Accessing Additional Resources 6.1 Contact Support If you need support visit: www.hp.com/go/rstechsupport. On the support site you will find information about HP Insight RS, including access to FAQs, peer-to-peer forums, and HP Support contact details. Note: When you contact HP Support, refer to Insight Remote Support as the subject. 6.2 Access Important Resources Resource Address Technical Documentation www.hp.
