HP Insight Remote Support 7.0.9 Monitored Devices Configuration Guide

l Web-Based Enterprise Management (WBEM)
l Windows Management Instrumentation (WMI)
If you do not configure the required protocols and software for your monitored devices, the devices will not communicate with the Hosting Device
and your events and configuration collections will not be sent to HP for support.
Important: Not only do you need to configure the protocol on the monitored device, you must also add the protocol within the Insight RS
Console so Insight Remote Support can access the device.
Important: If you change the username/password that Insight RS uses to connect to your monitored devices, or if the credentials expire
as part of your security policies, you must modify those corresponding credentials in the Insight RS Console to continue monitoring your
monitored devices.
The required protocols and software are determined by your monitored device type. Read the appropriate monitored device section to understand
what configuration is necessary for your specific monitored device. Some monitored device types can use multiple communication protocols. Which
protocol you choose depends on your security strategy and preferences.
In some cases more than one protocol will be required. Some protocols may be used by the Insight RS Console to discover monitored devices while
other protocols may be used to monitor hardware events or retrieve configuration collection information from the monitored devices. The following
table highlights the requirements, but read the section for your monitored device type for more detail.
Assign devices to SAN collections on the Collection Services → Collection Schedules tab of the Insight RS Console in the SAN Configuration
Collection Schedule. See the Help for more information about setting up your SAN collections.
HP Insight Remote Support 7.0.9:Monitored Devices Configuration Guide Page 22 of 267
Chapter 1: Understanding Monitored Devices Prerequisites