HP Insight Remote Support 7.0.9 Monitored Devices Configuration Guide
Configure Warranty and Contract Information
Configure the Insight RS Console to enable remote support for X9000 systems.
l Custom field settings for X9300/X9320
Servers are discovered with their IP addresses. When a server is discovered, edit the system
properties in the Insight RS Console. In the main menu, click Devices, then click the device name of
your system.
On the Device tab, in the Hardware section:
n Type the X9000 enclosure product number as the Override Product Number
n
Type MC DATACENTER or MC HYPERSCALE as the Custom Delivery ID
On the Device tab, in the Warranty &Contract section:
n Type the appropriate Support Type and Support Identifier
l Custom field settings for MSA Storage Management Utility
Configure SNMP settings on the MSA Storage Management Utility section. (For more information, see
“Configuring SNMP event notification in SMU” in the 2300 Modular Smart Array Reference Guide at:
http://www.hp.com/support/manuals. On the Manuals page, select Storage → Disk Storage
Systems → MSA Disk Arrays → HP 2000sa G2 Modular Smart Array or HP P2000 G3 MSA
Array Systems.)
A Modular Storage Array (MSA) unit should be discovered with its IP address. Once discovered, locate
the Entitlement Information section of the Contract and Warranty Information page and update the
following:
n
Type MC DATACENTER or MC HYPERSCALE as the Custom Delivery ID
n Type the appropriate Support Type and Support Identifier
Note: For storage support on X9300 systems, do not set the Custom Delivery ID. (The MSA is
an exception; the Custom Delivery ID is set as previously described.)
Verify Communication Between Monitored Device and
Insight RS
To verify communication between your monitored device and Insight RS, complete the following steps:
Send a Test Trap
To determine whether the traps are working properly, send a generic test trap with the following command:
snmptrap -v1 -c public <Hosting Device IP> .1.3.6.1.4.1.232 <Managed System IP> 6
11003 1234 .1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
HP Insight Remote Support 7.0.9:Monitored Devices Configuration Guide Page 204 of 267
Chapter 25: Configuring StoreAll Network Storage Systems